Banking group ORABANK has selected CR2 to deliver a digital banking suite in 12 African countries.
Following a comprehensive search of the market, the Togo-based bank, which operates in West and Central Africa, awarded the contract to the leading banking software innovator because it is seen as the ideal partner to expand its channel offering and help the bank continue to compete at the highest levels.
CR2 will deliver a suite of self-service digital and agency banking services.
“This solution will help us provide a digital experience that is consistent across all of our channels operating in 12 countries in Africa,” said Binta Toure Ndoye, CEO of ORABANK Group.
“It guarantees both revenue generation and cost-saving initiatives, provides a modern customer experience and mutually benefits both ORABANK Group and our valued customers.”
Under the terms of the agreement, CR2’s solution will empower ORABANK to meet its branch efficiency objectives and generate additional revenue through the launch of targeted and personalised services.
ORABANK has prioritised the digitalisation of its line of service as a means of both expanding its reach in the countries where it operates and adapting its offering in a fast moving and competitive environment.
CR2 CEO Fintan Byrne added: “This contract is an example of our continued expanding footprint across Africa and we are pleased to provide ORABANK with the digital tools necessary to deliver an exceptional customer experience across multiple banking touch-points.”