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Retail

Cyberscam warning issued to shoppers ahead of Black Friday

South Africans are preparing to once again embrace ‘Black Friday; where retailers offer massive discounts for both online as well as bricks-and-mortar shoppers. However, consumers are being warned because, in the same way that scammers come out to try and relieve people of their money in the physical world, the beginning of the November/December retail […]


Ideco Chief Executive Officer on rise of facial recognition technology

Advanced new facial recognition technology is giving ordinary surveillance systems the ability to learn, analyse what cameras see, conduct market research and even proactively mitigate risk. Video surveillance systems are an important step towards enhanced security, but they have certain shortfalls – they are very dependent on the ability of the control centre and monitoring […]


Cquential positions Plumblink for growth thanks to WMS solution

Plumblink turned to Cquential Warehouse Management Systems (WMS) for a modern, integrated warehouse management system that would provide a robust platform for its growth strategy, build its brand by providing improved customer service, and boost governance. Plumblink profile Plumblink is a specialist plumbing, bathroom and kitchenware merchant currently operating from over 95 branches strategically located […]


Mobile is the gatekeeper of brand loyalty, says redPanda Software CEO

Achieving long-term brand loyalty has become extremely difficult for South African retailers. Gareth Hawkey, Group CEO at redPanda Software, says mobile represents an unparalleled opportunity for savvy retailers to reach customers in more personalised, efficient and powerful ways – paving the way for a new era of data-driven brand loyalty. In the local market, non-digital […]


Software-defined Networking will enable the store of the future

Software-defined Networking (SDN) is an approach to cloud computing that aims to improve network performance and monitoring. Intelligent CIO hears from one industry expert, who argues that the store of the future will use seamlessly integrated technology to create a wonderful retail experience for all its customers and lower costs at the same time. Metacom […]


Using technology to move beyond price and merchandise

Gareth Hawkey, Group CEO at redPanda Software, says that retailers need to create a compelling reason for customers to enter their stores and should look at technology to differentiate themselves from the competition. “For the past two decades, retailers have tended to focus on saving costs and creating efficiencies,” said Hawkey. “This has led to […]


Smart Media expert Cecil Ungerer on the changing face of retail

Cecil Ungerer, Chief Sales Officer at in-store advertising innovators Smart Media, looks at how retail firms now have access to a number of digital tools to enhance the in-store experience. Despite challenging global economic conditions, retail sales in South Africa rose 1.3% year-on-year in July. Even though this is in line with expectations, it is […]


Changing technology helped South African children’s wear store grow

A Cape Town-based children’s wear chain is set to go big within the next few years, thanks to the advanced management tools and market data within its point of sale solution. Petit Love, a luxury baby-goods retail chain, is targeting expansion to 15 new stores over the next four years, proving that small business can […]


Vend Chief Executive Officer on how AI is changing the retail industry

Vaughan Rowsell, CEO of Vend, looks at on how Artificial Intelligence in retail is changing the industry. When you think about Artificial Intelligence and how it will impact our daily life, what are the images you conjure up? Intelligent robot companions that clean and cook and keep you company? A disembodied voice that controls your […]


Moresport benefits from warehouse management system thanks to Cquential

Cquential Warehouse Solutions (Pty) Ltd – part of the Argility Technology Group – has revealed details of the successful roll out of the Moresport warehouse management system. Moresport is a subsidiary of JSE listed Long4Life Limited, and constitutes its Sport and Recreation operating division. Following an intensive evaluation, Moresport – with its well-known Sportsmans Warehouse […]


‘The app economy is here and it’s making retail better’: Vend Director

The retail environment is as dynamic today as it has ever been, with competition shifting to new arenas. Vaughan Rowsell, Founder and Director of South African cloud software firm Vend shares tips on how retailers can keep up with customers. There has been a huge disruption coming in retail over the past few years in […]


South African retailers buck global trend, according to Vend

During the past year, South Africa’s independent retailers enjoyed sales volumes 25% higher than the global average, according to data from retail management software leader Vend. Vend’s Retail Benchmark Report for 2018, which compared data from over 13,000 retailers, shows that the average independent retail store makes US$22,300 per month, with a gross margin of […]


Decision Inc expert on transforming financial planning in retail

When it comes to developing relevant operational plans, Allan Saffy, FP&A Executive at Decision Inc, says that when it comes to developing relevant operational plans, the finance teams of South African retailers must be able to adjust for the unique challenges of this environment whether it is mobile e-commerce or real-time data analysis. The growth […]


Smart Media expert on driving the in-store brand experience

Article by Cecil Ungerer, Chief Sales Officer of in-store advertising innovators Smart Media In the highly competitive environment of in-store advertising, brands are contesting limited market share. Consumers have become more discerning of what they buy owning to the availability of product information online. It is therefore imperative to cut through the clutter and create […]


Expert says technology offers respite to shrinking SA economy

As business confidence in South Africa plummeted six points in June on the back of disappointing gross domestic product figures for the first quarter, South African retailers battle to achieve profitability. This is compounded by a PwC survey that names South Africa as the country with the highest rate of economic crime in the world. […]


Furnmart set for enhanced profits with Argility Solution

Argility’s 15-year partnership with Furnmart continues with a full implementation of a new Java-based retail management and merchandising system. The new system provides enhanced functionality to enable the group to continue competing successfully into the future. Body In 2003, Argility entered into one of its longest running client relationships when it helped Furnmart implement the […]


Report highlights importance of an improved customer strategy

Feedback from the Total Retail Survey 2017 highlighted that a third of South African brick and mortar retailers are aware of how important an improved customer strategy is, with another third indicating that they are struggling to implement it. Online shopping has never been easier or more intuitive. You’re at work or lying in bed […]


Pioneering app will provide real-time shopping services in Africa

The use of digital platforms to conduct business might be a symptom of the times, but it has become a success differentiator. Seee In is a soon-to-released app that aims to change the game with dual benefits that cater to both consumers and businesses. It will provide businesses with a unique digital marketing and advertising solution, […]


Canon holds annual conference for partners from Africa

Canon has hosted a gathering of its regional partners from the Middle East and Africa where they witnessed the latest innovative imaging products and solutions that are to transform and support the growth of their businesses in a fast-paced, technologically-enabled future. Held in Dubai over two days, the Annual Partner Conference aimed at further cementing […]


Retailers turning to digital, smarter stores to woo customers

Article by Chantel Troskie, Customer Experience Senior Sales Manager at Oracle As the holiday shopping rush gets into full swing, South African retailers are increasingly looking to technology that they can use to improve their operations, better understand and engage with their customers – using both off- and online channels – and set themselves apart […]