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Retail

Smart Media say in-store digital experience will change local retail

From in-store advertising innovators Smart Media With the South African e-commerce market expected to top US$4.7 billion by 2023 (up from US$2.5 billion in 2017), many would be forgiven to think that traditional retail is dwindling. However, there remains significant opportunities for merchants to drive in-store shopping for a more integrated consumer experience. Many retailers […]


Insight into the career of The Foschini Group’s CIO, Brent Curry

The job of the CIO has changed dramatically, with leading executives having to adapt to new technology. Brent Curry, the CIO of leading South African clothing retail company, The Foshcini Group, offers an insight into the challenges. Brent Curry is an experienced IT leader who has sat on The Foschini Group Board since 2015. Initially […]


Fintech start-up SOL Wallet announces its launch in South Africa

Fintech start-up SOL Wallet has announced its launch in South Africa. The company develops a bank-like money management platform for retail customers, where anyone can deposit, save, invest, make payments and manage their expenses via mobile and web apps. SOL Wallet allows users to register and create multi-currency accounts online, buy and sell currencies at interbank rates, […]


Over half of SA shoppers have had their financial credentials compromised

The time of unrestrained shopping has already begun, thanks to Black Friday in November. This is swiftly followed by Christmas and New Year gift giving, and then the January sales. But Kaspersky Lab is warning shoppers that cybercriminals targeting banking credentials or online shopping accounts could hit the jackpot this holiday season. As revealed in Kaspersky […]


Social media companies believed to be vulnerable for exposing data

A majority of consumers are willing to walk away from businesses entirely if they suffer a data breach, with retailers most at risk, according research from Gemalto. Two-thirds (66%) are unlikely to shop or do business with an organisation that experiences a breach where their financial and sensitive information is stolen. Retailers (62%), banks (59%), […]


Cyberscam warning issued to shoppers ahead of Black Friday

South Africans are preparing to once again embrace ‘Black Friday; where retailers offer massive discounts for both online as well as bricks-and-mortar shoppers. However, consumers are being warned because, in the same way that scammers come out to try and relieve people of their money in the physical world, the beginning of the November/December retail […]


Ideco Chief Executive Officer on rise of facial recognition technology

Advanced new facial recognition technology is giving ordinary surveillance systems the ability to learn, analyse what cameras see, conduct market research and even proactively mitigate risk. Video surveillance systems are an important step towards enhanced security, but they have certain shortfalls – they are very dependent on the ability of the control centre and monitoring […]


Cquential positions Plumblink for growth thanks to WMS solution

Plumblink turned to Cquential Warehouse Management Systems (WMS) for a modern, integrated warehouse management system that would provide a robust platform for its growth strategy, build its brand by providing improved customer service, and boost governance. Plumblink profile Plumblink is a specialist plumbing, bathroom and kitchenware merchant currently operating from over 95 branches strategically located […]


Mobile is the gatekeeper of brand loyalty, says redPanda Software CEO

Achieving long-term brand loyalty has become extremely difficult for South African retailers. Gareth Hawkey, Group CEO at redPanda Software, says mobile represents an unparalleled opportunity for savvy retailers to reach customers in more personalised, efficient and powerful ways – paving the way for a new era of data-driven brand loyalty. In the local market, non-digital […]


Software-defined Networking will enable the store of the future

Software-defined Networking (SDN) is an approach to cloud computing that aims to improve network performance and monitoring. Intelligent CIO hears from one industry expert, who argues that the store of the future will use seamlessly integrated technology to create a wonderful retail experience for all its customers and lower costs at the same time. Metacom […]


Using technology to move beyond price and merchandise

Gareth Hawkey, Group CEO at redPanda Software, says that retailers need to create a compelling reason for customers to enter their stores and should look at technology to differentiate themselves from the competition. “For the past two decades, retailers have tended to focus on saving costs and creating efficiencies,” said Hawkey. “This has led to […]


Smart Media expert Cecil Ungerer on the changing face of retail

Cecil Ungerer, Chief Sales Officer at in-store advertising innovators Smart Media, looks at how retail firms now have access to a number of digital tools to enhance the in-store experience. Despite challenging global economic conditions, retail sales in South Africa rose 1.3% year-on-year in July. Even though this is in line with expectations, it is […]


Changing technology helped South African children’s wear store grow

A Cape Town-based children’s wear chain is set to go big within the next few years, thanks to the advanced management tools and market data within its point of sale solution. Petit Love, a luxury baby-goods retail chain, is targeting expansion to 15 new stores over the next four years, proving that small business can […]


Vend Chief Executive Officer on how AI is changing the retail industry

Vaughan Rowsell, CEO of Vend, looks at on how Artificial Intelligence in retail is changing the industry. When you think about Artificial Intelligence and how it will impact our daily life, what are the images you conjure up? Intelligent robot companions that clean and cook and keep you company? A disembodied voice that controls your […]


Moresport benefits from warehouse management system thanks to Cquential

Cquential Warehouse Solutions (Pty) Ltd – part of the Argility Technology Group – has revealed details of the successful roll out of the Moresport warehouse management system. Moresport is a subsidiary of JSE listed Long4Life Limited, and constitutes its Sport and Recreation operating division. Following an intensive evaluation, Moresport – with its well-known Sportsmans Warehouse […]


‘The app economy is here and it’s making retail better’: Vend Director

The retail environment is as dynamic today as it has ever been, with competition shifting to new arenas. Vaughan Rowsell, Founder and Director of South African cloud software firm Vend shares tips on how retailers can keep up with customers. There has been a huge disruption coming in retail over the past few years in […]


South African retailers buck global trend, according to Vend

During the past year, South Africa’s independent retailers enjoyed sales volumes 25% higher than the global average, according to data from retail management software leader Vend. Vend’s Retail Benchmark Report for 2018, which compared data from over 13,000 retailers, shows that the average independent retail store makes US$22,300 per month, with a gross margin of […]


Decision Inc expert on transforming financial planning in retail

When it comes to developing relevant operational plans, Allan Saffy, FP&A Executive at Decision Inc, says that when it comes to developing relevant operational plans, the finance teams of South African retailers must be able to adjust for the unique challenges of this environment whether it is mobile e-commerce or real-time data analysis. The growth […]


Smart Media expert on driving the in-store brand experience

Article by Cecil Ungerer, Chief Sales Officer of in-store advertising innovators Smart Media In the highly competitive environment of in-store advertising, brands are contesting limited market share. Consumers have become more discerning of what they buy owning to the availability of product information online. It is therefore imperative to cut through the clutter and create […]


Expert says technology offers respite to shrinking SA economy

As business confidence in South Africa plummeted six points in June on the back of disappointing gross domestic product figures for the first quarter, South African retailers battle to achieve profitability. This is compounded by a PwC survey that names South Africa as the country with the highest rate of economic crime in the world. […]