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AI assistant becomes Doctify’s most reliable Cloud Ops support

AI assistant becomes Doctify’s most reliable Cloud Ops support

Doctify, a health technology platform that connects patients with doctors, says that ‘Davis’, Dynatrace’s AI assistant, has become the most loyal and reliable member of its DevOps team. Doctify adopted Dynatrace’s software intelligence platform two years ago to help it address the complexity of its rapidly growing enterprise cloud environment. With containers running in an Amazon Web Services environment, Doctify realised it needed to remove the challenge of surging cloud complexity and improve the efficiency of its DevOps team.

“With Dynatrace, not only are we monitoring our entire cloud stack, we’re also using the AI to help us get faster answers despite a complex cloud environment. Dynatrace’s AI assistant ‘Davis’ takes this one step further. With a simple conversation, we can find out whether there are any performance issues and if so, what action needs to be taken,” commented Devonte Emokpae, Head of Development, Doctify. “Every time I speak to Dynatrace Davis I save at least five minutes. It might sound trivial, but over a week that really adds up. Davis is the most loyal and reliable member of my team. Talking to him has become part of my daily routine.”

Mr. Emokpae elaborated on why Doctify needed to shift away from a traditional monitoring approach using Dynatrace: “Customer experience is the bedrock on which we are built. When you are in healthcare dealing with patients, you simply can’t afford to have slowdowns or outages. We researched the market and there were a number of good gen 2 offerings such as New Relic. In the end though, the choice was simple. Dynatrace is the next-gen of monitoring – built for the cloud, simple to install and use, and most importantly it uses AI to provide answers, rather than more data, to address the complexity of challenges we faced.”

Dynatrace’s AI capabilities, combined with automatic performance baselining, results in high fidelity alerts that provide actionable and accurate root cause analysis for performance issues without the alert noise associated with less sophisticated gen 2 approaches. As a result, Doctify has been able to significantly reduce mean-time-to-resolution for performance problems that matter and proactively address performance issues before they impact their customers.

Doctify has also benefitted from Dynatrace alerting it to issues stemming from problems at third parties. For example, when its DNS hosting provider had a major outage on the east coast of the USA that impacted Doctify’s services, Dynatrace immediately highlighted that there was a DNS problem. As a result, Doctify quickly moved its DNS server to AWS and resolved the problem, all before the original DNS provider had issued a service outage alert.

Steve Tack, SVP, Product Management at Dynatrace, said that Doctify’s story is a common one: “Enterprise cloud operations sits at the heart of digital business success. Yet, cloud complexity can feel like an untameable beast, with too few resources to man the ship, especially in a problem situation. At Dynatrace, we continue to find innovative ways to simplify cloud complexity and assist operations teams to do more with less. Our AI-approach with VoiceOps assistant ‘Davis’ is just one example of how we are going beyond traditional monitoring to drive greater value for our customers.”

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