Talkdesk, the enterprise contact centre platform, has announced Glintt, a leader in healthcare IT services, chose Talkdesk Enterprise Contact Center Platform to support its customer service operations. Global Intelligent Technologies (Glintt), a leading multinational technology company specialising in healthcare IT and consulting, will leverage the ease-of-use and cloud flexibility of the Talkdesk platform to reduce average wait and handle times and improve the customer experience for its users.
Glintt’s customer service team consists of more than 120 agents in Portugal handling nearly 1,000 customer interactions per day and supporting over 2,500 pharmacies and 200 healthcare facilities throughout Europe. Its previous contact centre system was unreliable, leading to system challenges which reduced the level of service Glintt could offer its customers and threatened its long-term success.
“The efficiency of healthcare processes has a significant impact on people’s lives and we are constantly developing solutions to improve Glintt systems of operations,” said João Paulo Cabecinha, Glintt Executive Board Member. “We are always looking for the best technology partners and are excited by the improved customer experience Talkdesk can help us offer.”
“Cloud contact centre solutions from Talkdesk will enable Glintt to provide the level of service its customers deserve and allows them to consistently raise the bar through agent monitoring, robust reporting and effective quality assurance,” said Marco Costa, Talkdesk General Manager. “We appreciate the faith Glintt has shown in us and look forward to a long and productive partnership with such an innovative and impactful organisation.”