Thoughtonomy, a leading Intelligent Automation platform provider, has announced the release of fully inclusive enhanced Artificial Intelligence (AI) functionality within its Software-as-a-Service (SaaS) platform. This will enable organisations to enhance the productivity of their workforces through the automation and digitisation of knowledge work, by making advanced AI functionality accessible to business users.
The new functionality forms a cornerstone of the ‘Evolution Edition’, the latest iteration of the Thoughtonomy Virtual Workforce, which combines the AI enhancements with additional capabilities which include the ability to understand, interpret, translate and structure information, as well as interact with human workers in natural language. This underpins the delivery of digital labour to organisations of all sizes, across all industries, who are able to use Virtual Workers to replicate tasks across all business departments and functions, with each Virtual Worker able to deliver the workload of up to 15 human knowledge workers.
The concept of digital labour combines Robotic Process Automation (RPA) with AI and cloud to allow organisations to free up capacity in skilled staff, allowing them to conduct higher value tasks which deliver greater value to their customers and citizens, and improved business value. According to an Accenture study, the AI market will add over US$10 trillion of economic value worldwide by 2035.
Thoughtonomy’s Evolution Edition is the only intelligent automation platform delivered via SaaS, with a single license subscription model. In an industry first, Thoughtonomy has taken an ‘evergreen’ approach, ensuring that customers will always have access to the latest functionality, with continual improvements made through the non-disruptive addition of new capabilities over time.
“Thoughtonomy is an innovative company that offers RPA combined with cognitive capabilities and analytics, with features such as smart management of robots and workload balancing, on a Software-as-a-Service model,” said Sarah Burnett, Research Vice President at Everest Group. “With this release, Thoughtonomy has created a platform that allows enterprises to use AI as well as built-in software capabilities.”
As a Microsoft Gold Partner and ISV, Thoughtonomy’s Virtual Workforce Evolution Edition is designed and built to operate on the Microsoft Azure cloud platform, enabling the service to be delivered globally at scale. In addition to proprietary AI algorithms, the platform also utilises Azure Cognitive Services to underpin a number of its AI services.
The Thoughtonomy platform has been designed to support organisations across the world in delivering improvements in workforce productivity and the digitisation of services, and enhanced over time based on feedback from customers and partners. The Evolution Edition brings a new paradigm to the delivery of Intelligent Automation so that this process of continual improvement ensures that the latest market leading functionality is always available to all users in a completely frictionless way.
“If you read about AI and robotics, there are horror stories that they will do away with everyone’s jobs. But we don’t believe that. We just believe it dramatically improves productivity,” said Scott Dodds, CEO, Ultima. “We are using it to free up employees from carrying out mundane tasks and focus on more complex and worthwhile activities.”
“Industry commentators have referred to the advancement of automation and Artificial Intelligence as the Fourth Industrial Revolution,” said Terry Walby, Chief Executive at Thoughtonomy. “There is no doubt that this technology will change the world of knowledge work and service delivery forever – but our view is that the future of office work will include a blend of human and digital labour, and that a better representation is not of a revolution, but of an accelerated evolution. Our Virtual Workforce Platform democratises the availability of AI-enabled business services to non-technical users in organisations of all sizes across the world and the Evolution Edition underpins our commitment to continual improvement and ongoing market leadership.”
This news comes after a period of impressive growth for Thoughtonomy; the UK-based company has consistently reported year-on-year growth in excess of 300%. In 2017, the company expanded internationally with offices in New York and Austin. In early 2018 the company established an R&D hub in Manchester, UK and announced a strategic growth plan focused on increasing its channel business from around 45% of current transactions to more than 90% within the next 12 months.