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IFS extends field service offering with IFS Field Service Management 6

IFS extends field service offering with IFS Field Service Management 6

CloudMore NewsSoftware

IFS, a global enterprise applications company, has announced the general availability of IFS Field Service Management 6.

With major enhancements and new capabilities, it has been field tested and is already delivering value for early adopter customer Eickhoff, a market leader in technology and services for mining and gearbox applications.

IFS FSM 6 brings to market major extensions of its class-leading functionality with more buying and deployment choice in the cloud, even greater mobile field service and back office capabilities, and an intuitive new user experience on any browser or device.

The new version empowers users with new and extended features such as enhanced capabilities for reverse logistics, spare parts management and depot repair, and increased flexibility for workforce scheduling optimisation. Enhanced functionality for warranty, contracts and pricing management enables entirely new business models for companies that deliver services primarily through distributors.

Designed for deployment as a Software-as-a-Service (SaaS) offering, in the IFS Managed Cloud or on-premise, IFS FSM 6 redefines configurability for cloud-based field service, giving customers the freedom to tailor data fields, workflows and interfaces to their unique field service environment. Virtually eliminating the need for costly customisations, the new version makes it easy to optimise user behaviour while remaining on a standard upgrade track that enables seamless access to the latest feature enhancements.

IFS FSM 6 also delivers:

  • Major enhancements to the IFS Planning and Scheduling Optimization (PSO) engine: Customers can now benefit from a 50% more powerful planning and scheduling engine (on Microsoft Azure) that automates and optimises technician scheduling, ensuring optimal decision-making based on business goals, customer contracts and service-level agreements
  • Omni-channel customer engagement and self-service: IFS FSM 6 can be extended with IFS Customer Engagement capabilities for AI-powered customer service that offers the self-service options customers demand while identifying and relieving agents of the burden of many repetitive, time-consuming tasks
  • A reimagined, browser-based user interface: Performing beautifully on any device, a new front-end features user-centric and intuitive designs that adapt to any browser, on any device, empowering users to remain in control of their service operations 24/7 without being tied to the office or contact centre

“Our solutions are designed to help the world’s highest-performing service organisations serve their customers in the best, most cost-effective way possible,” said Marne Martin, IFS Service Management Business Unit President.

“With the innovations and enhancements brought to market in IFS FSM 6, coupled with freedom in terms of on-premise or cloud deployment options, we are proud to announce a benchmark solution that can tackle the next generation of field service management challenges in a way no other solution on the market can. For those businesses serious about service being a differentiator for their brand and a source of revenue, IFS is the right choice.”

 

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