The next generation of customer experience has arrived

Adrian Whitehouse, Alliances Director EMEA and APAC at Elastic Path, and Tjeerd Brenninkmeijer EVP of EMEA at Bloomreach, talk to us about how best to utilise technology such as AI to ensure the customer experience prevails in the digital age.   Customer experience is the pulse of every business, with consumers today expecting relevant, convenient and […]

Wirecard equips Segmüller with mobile payment solution

Wirecard, a global innovation leader for digital financial technology, has announced its collaboration with Segmüller, one of Germany’s largest furniture retailers. Thanks to Wirecard, Segmüller offers its customers the opportunity to conveniently pay invoices with their mobile devices or credit cards when they receive their delivery. Wirecard not only provides the digital payment technology, but […]

Retailer uses Paragon software solution to enhance customer experience

Barker and Stonehouse, one of the UK’s largest independent furniture retailers, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. Combining Paragon’s routing and scheduling software and fleXipod ePOD system, the solution will enable the retailer to efficiently fulfil increasing order volumes nationwide without compromising […]

METRO leverages Zilliant IQ platform in Turkey to support growth plans

Zilliant, a multi-tenant SaaS company which helps B2B enterprises turn data into actionable intelligence to accelerate profitable growth, has announced that METRO, a leading international specialist in food wholesale and retail, will implement and utilise the Zilliant Price IQ platform in Turkey. “We believe that Zilliant is the right partner to support our ambitious growth […]

SAS AI optimises Carrefour’s supply chain and food chain management

Retail giant, Carrefour, has chosen SAS Viya to optimise its supply chain as part of the company’s global transformation plan to better meet customer expectations through advanced technologies. Carrefour aims to create a unique online and in-store shopping universe where the most suitable merchandise for recognised loyalty customers is guaranteed any time, any place. The […]

Virgin Wines improves customer service with Natterbox telephony platform

Natterbox, a leading provider of global voice cloud services, has announced that it is working with Virgin Wines, an online wine retailer and part of the Virgin family, to expand its personalised customer service offering and create a seamless journey for its clients. The online retailer, offering boutique and exclusive wines that its customers cannot […]

Global footwear retailer, CCC Group, taps Oracle to boost profitability

Polish footwear retailer, CCC Group, is propelling its Digital Transformation with retail technology from Oracle. CCC Group is one of the fastest growing omnichannel footwear retailers in Europe, selling over 50 million pairs of shoes annually in 1,200 stores and across 23 countries online. With a business that is quickly scaling, CCC recognised the need […]

ASICS forges stronger customer relationships via new eCommerce platform

ASICS, a global athletic footwear and apparel company, is on a mission to deliver the highest quality running shoes. While ASICS specialises in improving runner performance, the company faced a challenge with digital performance. ASICS had chosen a new eCommerce platform but was unable to connect disparate systems – such as order management and product […]

Warning to e-commerce providers over increase in DDoS attacks

Link11, the cloud anti-DDoS protection vendor, has released data showing DDoS attacks were at their highest levels in November on two of the busiest online trading days of the year. On Black Friday, Link11’s Security Operations Centre saw DDoS attacks on e-commerce providers increase by over 70% compared with other days in November. On Cyber […]

Israeli supermarket chain offers high-tech shopping experience

Trigo Vision, a computer vision start-up reshaping the retail experience, and Shufersal, Israel’s largest supermarket chain, have announced that it has signed an agreement to install Trigo Vision’s advanced automated retail platform across its 272 stores countrywide. Shufersal will be the first supermarket chain globally to offer customers a completely seamless shopping experience akin to […]