Xerox has been recognised as a leader in the IDC MarketScape: Central and Eastern Europe, the Middle East, and Africa (CEMA) Managed Workflow Services 2015 Hardcopy Vendor Assessment.
This new report focuses on the Managed Workflow Service (MWS) market in CEMA, part of Xerox’s Developing Market Operations, which the analyst firm defines as a set of services that automate and optimise vertical and horizontal document-intensive workflows and business processes.
“The adoption of managed workflow services and BPO technologies is accelerating in the CEMA region, and has wide-reaching benefits to enterprise organisations, far beyond reducing print and saving money,” said Mike Feldman, President, Large Enterprise Operations, Xerox, “From automating process-laden workflows to improving employee productivity to boosting document and data security, our solutions can also help businesses save time, meet sustainability goals and enhance the customer experience.”
Highlights from the report include references to Xerox’s strengths, such as:
- Providing the full spectrum of services from managed print services to workflow automation to BPO, and the ability to grow cross-industry solutions portfolio through development, acquisition and collaboration with BPO organisation and software partners.
- Leveraging a large customer base, as well as technology and partnerships, to migrate customers to higher levels of print and document management maturity, including workflow automation.
- A well-defined, structured partner programme and training and certification programmes that improve skills, ensure consistency and simplify interaction for multi-regional and global accounts.
This IDC MarketScape report reflects Xerox’s leadership commitment to improving the flow of work in businesses, including automating everyday business processes to drive workplace productivity and profitability.
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