– Fujitsu and Emerico partner in delivering video Smart KIOSK machines for newly launched digital banking centre in Abu Dhabi
– Secure and efficient anytime, anywhere service redefines the banking experience; customers can request the service online and complete it with a visit to the bank without the need for waiting
– Smart kiosks offer instant access to core banking services including account opening and credit card replacements
Fujitsu has achieved an industry first with the implementation of smart banking kiosks at a newly opened digital banking centre in Abu Dhabi – the first of their kind in the Middle East.
The virtual teller machines, delivered in partnership with banking and retail technology specialist Emerico, are at the core of the innovative uBank experience launched by Abu Dhabi Commercial Bank , to bring a unique level of convenience and flexibility to banking customers.
uBank is an important part of ADCB’s drive towards innovation, and recently won The Asian Banker Middle East and Africa Regional Awards 2017 as ‘Branch of the Year in the Middle East’.
The digital banking service, offering a new walk-in banking centre in Abu Dhabi’s Yas Mall, allows customers to access their accounts and core banking services quickly, securely and conveniently, at a time that suits them.
Through the touch-screen smart kiosks, ADCB’s customers can instantly open an account, obtain or replace credit and debit cards, and print checks and bank statements. They can also request for their service of choice and complete it with a visit to the banking outlet without having to wait.
Self-service transactions are secured with biometric authentication technology and a digital signature system, while customers can also request on-demand support from a banking assistant via a live video connection.
Fujitsu secured the contract to deploy the smart banking kiosks based on several successful implementations in the Far East in cooperation with its Malaysia-based partner, Emerico.
As part of the six-month implementation project, Fujitsu and ADCB co-created and implemented the digital processes for customer on-boarding, customer service, and instant card and check issuance.
By leveraging Emerico’s Alexis software, full customer integration is achieved through the UAE EIDA (Emirates Identity Authority) gate for accessing pertinent information with a simple scan of the customer ID.
Alexis also monitors the kiosks remotely, checks if a component goes offline, and can even see when plastic must be refiled in the card printer. It is also integrated with all systems of the bank, whereby background checks to issue credit cards or loans can be swiftly verified.
The credit cards issued from the smart kiosk are thereby fully certified by leading international card companies, and approved under local regulations as well.
Arup Mukhopadhyay, Head of Consumer Banking Group at ADCB, said: “uBank is the smart new way to bank, putting our customers at the heart of our service. Customers can now perform several on-the-spot transactions by visiting the ADCB ubank.
“This enhances the quality and speed of services and as a new ‘anytime, anywhere, anyhow’ solution, it will fit in perfectly with our customers’ lifestyles. We are very happy with Fujitsu and Emerico’s smart banking solution as it is fully secured, digitally driven and highly efficient.”
Farid Al-Sabbagh, VP and Managing Director at Fujitsu Middle East, says: “With the launch of uBank, ADCB has pioneered the digital branch in the United Arab Emirates and the Middle East region. We are pleased to help ADCB provide a true, one-stop digital experience.
“Every single detail in uBank, including the live video conference support, is designed to enhance customer convenience. This is a strong example of Fujitsu’s commitment to support our partners in the region with the latest technology solutions to power their digital transformation.”
Francis Lai, Managing Director of Emerico, says: “The implementation of uBank is truly groundbreaking for the region. ADCB has set a benchmark in leveraging the latest in digital technology.
“We are proud to have worked with Fujitsu on this transformational banking experience that raises the bar for quality customer service, and we will continue to work together to explore new opportunities to pioneer digital solutions in the Middle East region.”
Following the successful first implementation, ADCB is planning to launch two more uBank centres this year in Abu Dhabi and Dubai.