Avaya, a leading global business communications company, has announced it is working with Intraconsult Telecom to help organisations in Egypt achieve their digital transformation objectives.
The two companies will focus on driving adoption of Avaya’s innovative solutions to key industry verticals in Egypt, enabling them to provide richer communications experiences to their customers and employees.
In operation since 2001, Intraconsult Telecom is a dedicated provider of global telecommunications solutions to both public and private organisations across Egypt.
Specialising in multi-service platforms for communication solutions, Intraconsult Telecom will deliver Avaya solutions for key industry verticals, including hospitality, government and oil and gas, as well as targeting the SMB sector.
Digital transformation (DX) is a key priority for CIOs in Egypt, with two thirds of organisations having initiated or planning to implement DX strategies, according to researcher IDC.
Avaya solutions are used today by leading organisations around the world and across the region, including Egypt’s top five banks, the three leading telecom operators and the country’s largest business-process outsourcing (BPO) firm. More than 70% of Egypt’s contact centre infrastructure is built on Avaya technology.
“As a customer-led organisation, this strategic partnership will allow us to continue putting the success of our customers at the heart of everything we do. By leveraging Avaya’s innovative technology, we can offer our customers a wider choice of solutions that address their business needs, while helping them to enhance efficiency and delivering richer communications experiences,” said Eric Adam, Owner and CEO, Intraconsult Telecom.
“Avaya is committed to protecting customers’ existing investments in technology while giving them the freedom to define and build their own experiences. We look forward to working with Intraconsult Telecom to deliver the communications solutions that drive stronger growth in today’s fast-moving digital world,” said Fadi Moubarak, Vice President, Channels, Avaya International.
“This partnership with Intraconsult Telecom will enable us to help businesses and government entities across Egypt differentiate their services through open and agile technology platforms – in contrast to the complex, proprietary models of the past. We are proud to be playing our part in Egypt’s ICT development and in continuing to drive growth in this key strategic market,” added Ahmed Fayed, Country Manager for Egypt and Libya, Avaya International.