Dubai-based cloud-CRM implementation company 4C is now set to further expand its workforce and introduce new configure, price and quote (CPQ) service to cater to regional demand.
Cloud computing in the Middle East is rapidly evolving from a buzzword to an industry-wide trend with large scale implementations by regional enterprises, particularly in the Software-as-a-Service (SaaS) segment.
As a case in point, 4C, one of the leading CRM software implementation companies in Dubai, today announced another year of triple digit growth in the region, driven by increased market confidence and demand for cost-effective solutions that drive digital transformation.
The company, which doubled its office space in the Middle East last year, also tripled its workforce following the successful addition of more than 30 new customer accounts in the same period.
Jake Callaway, Managing Director, MENA at 4C, said: “Initial reluctance to trusting vital business processes to third-party providers has faded as businesses have realised the cloud is the fundamental enabler of digital transformation.
“4C strategically timed its entry in to the region and the investments we have made over the last two years now place us in a strong position to capitalise on this change in mindset.”
4C is EMEA’s largest independent Salesforce Platinum partner and sees the cloud-based CRM system as a robust and versatile platform to match the technological ambitions of digitally-driven businesses.
“Salesforce is the global CRM leader with a powerful solution that spans all verticals and caters to the needs of organisations of all sizes. Last year, our Dubai based consultants achieved nineteen Salesforce certifications, with this expertise – and as a premium implementation partner – customers who work with 4C, have the ability to unlock the full potential of the Salesforce platform” Callaway added.
The company has been recognised as the number one Configure, Price and Quote (CPQ) partner in EMEA and number two globally and is working to introduce a local CPQ practice to meet the demand from Middle East businesses for quote-to-cash billing services.
In 2017, 4C signed its largest deal in the Middle East for the design and execution of the digital transformation strategy for a top UAE-based life insurance company. Other prominent customers in 4C’s portfolio include Biz Group and AESSEAL, as well as industry leaders in the real estate, manufacturing and finance sectors.
Callaway added: “We are focused on maintaining this momentum and have ambitious plans for the region in 2018. This includes expanding our commercial and professional services departments to accommodate the growing demand for our services. We will continue to actively drive awareness around Software-as-a-Service and CRM through conferences, drop-in clinics, webinars and whitepapers.”