Zain Bahrain, a leading telecoms operator, has announced the launch of zBot, an all-new interactive digital channel for smart customer service.
The launch of zBot falls in line with Zain’s strategy to deliver exceptional customer experience by investing in robotics technology to provide customers with a reliable and fast live chat service where customer inquiries can be answered in a fully automated manner without the need of human interaction.
zBot utilises robotics and the latest Artificial intelligence (AI) and Natural language processing technologies (NLP), making it one of the most advanced customer service solutions in the industry.
Available 24/7 in the English language, the new zBot interactive channel offers its customers a range of fully automated services via Zain Bahrain’s portal and mobile application, including: post-paid billing inquiries, pre-paid inquiries, usage details, latest offers, managing accounts, purchasing smart devices from the online store and information on branch locations and opening hours.
Abdulla Salmeen, Acting Director of Customer Care, Zain Bahrain, said: “We are witnessing growing adoption across our digital channels in general and specifically the mobile application and live chat service, and thus we came up with this new addition to continue delivering superior customer experience.
“zBot is a technologically advanced interactive customer care service which responds to the customers’ inquiries in a reliable and fast manner. Zain Bahrain is fully committed to continue its efforts in enriching the customer experience, offering them alternative solutions and platforms to fully service their needs and upscale their satisfaction rates and customer experience.”