Four tech hacks to faster customer onboarding

By Rami Bachir, Sales Manager, Middle East at Kodak Alaris, Information Management Division Customer onboarding or client onboarding (CoB), as we call the process of ‘entering’ new customers into the organisation, is an important moment of truth. It’s when you really make the difference and deliver upon the promises for why people became a customer […]

Avaya survey reveals UAE office workers believe mobile communications will boost productivity

UAE office workers are increasingly looking to mobile communications solutions to collaborate and communicate more efficiently, according to research commissioned by Avaya. More than half of employees would prioritise a calling-and-data package on their mobile, while mobile access to e-mail is more desirable than internal calling and voice mail access, according to the Technology@Work Report, […]

BlackBerry expands AtHoc Cloud Service to enable personnel accountability

BlackBerry Limited is expanding the capability of its industry-leading crisis communication software to enable government agencies and large enterprises to account for their people in real-time. AtHoc Account automates personnel accountability and crisis communication processes by providing safety and availability status updates of people before, during and after an event – ultimately providing the information […]

eHosting Datafort opens New Cyber Defense Centre in Dubai

eHosting DataFort (eHDF), the region’s leading Managed Hosting and Cloud infrastructure services provider, has launched its Cyber Defense Centre (CDC) in Dubai Internet City. The CDC comes at a crucial time when organisations in the Middle East are faced with advanced and persistent security threats. “eHDF’s CDC deploys advanced security intelligence and automation tools to […]

Comptel and STC sign MoU to build digital skills for Saudi Arabia

Comptel announced a joint initiative with Saudi Arabia-based ICT operator STC to help Saudi Arabia capitalise on the new digital era and deliver on its vision for 2030. As an aspiring ICT leader with robust technology infrastructure and a deep market footprint, STC is a key driver for vision 2030. Supported by Comptel’s thought leadership […]

Pegasus, a DarkMatter company, signs a Global Strategic MoU with Huawei to bring greater safety and security to Smart Cities

Pegasus, a DarkMatter company, has entered a memorandum of understanding (MoU) with Huawei, a world leading provider of telecommunications equipment, to develop and deploy joint smart and safe city big data solutions tailored to customer requirements. The agreement will see the companies jointly develop technology and professional capabilities, including but not limited to products and […]

4 steps to help telecom operators in the Middle East future-proof their networks

Standing still is the kiss of death for any telecom service provider. If you fail to evolve, your competition advances. Ultimately, you’re either left in the dust or rendered obsolete. It’s imperative for service providers to always look several steps ahead. Planning for the next technology shift or solution set that helps you optimise your […]

CommScope launches In-Building Wireless eBook

Bringing cellular signals indoors with in-building wireless (IBW) systems is a challenging feat, which perhaps explains the lack of such coverage today despite significant interest from business enterprises, their tenants and workers. In fact, almost 75 percent of building professionals surveyed by CommScope cited IBW connectivity as “important” or “very important” to them. In an […]

Unify Kicks Off Channel Promotion

Unify, the Atos brand for communications software and services, recently held a partner roadshow in Dubai to unveil competitive bundles for solution providers in the UAE. Unify was joined at the roadshow by its Dubai-based distribution partners, Mindware, Oxygen and TechAccess, to unveil the OpenScape Business promotion for channel partners, aimed at SME and mid-market […]

Zain partners with Flytxt to enhance customer experience

Flytxt, a fast growing customer data analytics software company, announced today that it has entered into an agreement to deploy its Customer Value Management (CVM) solutions for Zain Group, a leading mobile telecom innovator in eight markets across the Middle East and Africa. Flytxt, through its CVM solutions, will deliver deeper customer insights to enhance […]

Kodak Alaris: Digital Transformation a Priority

In today’s digital age, getting smarter about data and taking steps to ensure that information is no longer an under-utilised asset, needs to be a high priority on the business agenda. Organizations should view digital transformation not as a challenge, but as an opportunity for them to manage information with greater efficiency, facilitate better sharing […]

Riverbed: Elder new Senior Vice President Sales

Riverbed Technology has appointed Andy Elder as Senior Vice President (SVP) of Europe, the Middle East and Africa (EMEA), reporting to Paul Mountford, Senior Vice President and Chief Sales Officer at Riverbed. Elder will be responsible for the company’s sales strategy and go-to-market execution in EMEA and will lead the team to drive and accelerate […]

BT Partners with Telecom Infra Project and Facebook

BT has joined the Telecom Infra Project (TIP) and is partnering with Facebook to accelerate research into disruptive telecoms technologies. TIP is a global initiative that aims to transform the traditional approach to building and deploying telecoms network infrastructure. The project will enable selected telecoms infrastructure startups to engage directly with leading experts from BT, […]

HPE and Red Hat join forces for NFV deployments

Hewlett Packard Enterprise and Red Hat, Inc. have announced they are working together to accelerate the deployment of network functions virtualisation (NFV) solutions based on fully open, production-ready, standards-based infrastructures. HPE plans to offer ready-to-use, pre-integrated HPE NFV System solutions and HPE Validated Configurations incorporating Red Hat OpenStack Platform and Red Hat Ceph Storage for […]

Bridge Alliance gains access to Gemalto On-Demand connectivity

Digital security provider, Gemalto, has been selected to supply its On-Demand Connectivity (ODC) solution for Bridge Alliance, a partnership of 34 mobile network operators (MNOs) in Asia Pacific, Middle East, and Africa, representing over 800 million customers and including mobile operators such as STC, VIVA, Airtel, etc… Deployed by Gemalto, On-Demand Connectivity, when paired with […]

du to implement Nokia tech for fastest fibre broadband in the UAE

UAE-based telecommunications service provider, du, has successfully tested Nokia’s Time and Wavelength Division Multiplexing Passive Optical Network (TWDM-PON) innovative fibre technology in its lab, reaching aggregate speeds of 40 Gbps. Nokia’s TWDM-PON technology expands the capacity of du’s fibre access network by providing additional wavelengths over a fibre which collectively deliver up to 40 Gbs. This […]

DarkMatter analysis: UK telecom provider ‘3’ hacked

On November 18, 2016, UK mobile operator Three admitted millions of its customers’ private information was at risk after hackers broke into its security system. The company said hackers used an employee login to access its customer upgrade database, leaving nine million customers at risk. A spokesman for Three detailed that over the last four […]

Vodafone Qatar partners with Huawei to introduce 4.5G

Vodafone Qatar, in partnership with Huawei, has announced another milestone for their 4G network having achieved data speeds of 1Gbps in a test environment thanks to the introduction of 4.5G technology. The necessary technology to achieve such high speeds was tested on live sites in Vodafone Qatar’s network reaching speeds of up to 780Mbps. This speed […]

Omantel floats new subsidiary to roll out IoT network

Majority government-owned telecommunication services provider Omantel has launched a new subsidiary to support the roll-out of a nationwide Internet of Things (IoT) network, embodying technologies that provide the groundwork for the establishment of, among other things, smart cities, smart homes, intelligent transportation and smart grids of the future. Internet of Things LLC is a partnership […]

Mobily and Huawei launch region’s first LTE M-MIMO tech

Saudi Arabia’s mobile operator, Etihad Etisalat Company (Mobily), and Huawei have announced the successful completion of testing the region’s first LTE M-MIMO (Long Term Evolution Massive-Multiple Input and Multiple Output) network in KSA and Middle East region. With data speed reaching 600Mbps, the new LTE TDD 2.6GHz network will be rolled out across the Kingdom […]