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Five ITSM takeaways from Internet Trends report

There’s an interesting time ahead for IT service management  (ITSM) as it moves into the cloud and evolves to support a mobile workforce. Aparna TA, Marketing Analyst, ManageEngine, says help desks will have to adapt as end users’ expectations of ITSM solutions start to mirror those of consumer applications. Every year Mary Meeker, a partner […]


Avaya survey finds KSA customers prefer mobile banking

Survey from Avaya, who will be exhibiting at GITEX 2017, reveals mobile-banking app is most preferred method for contacting one’s bank, survey shows  Half of customers in KSA would change their bank if they receive poor customer service—more than any other country surveyed Banking customers in the Kingdom of Saudi Arabia are increasingly using digital […]


ServiceNow launches the industry’s first software asset management solution

ServiceNow has announced the industry’s first software asset management solution that gives businesses the power to fix licensing issues before they affect their bottom line. Licensed software is now found in every enterprise department and managing compliance to these complex software contracts has become a minefield for IT. With vendor software audits on the rise, […]


Streamlining data centre operations through commissioning

Article by: Gary Williams, Director of Commissioning at AESG Applications and data are the lifeblood of business today and modern data centres are expected to deliver near 100% availability while remaining highly efficient to meet cost and ‘green IT’ objectives. While enterprises in the Middle East invest heavily in designing their data centres and fitting […]


New survey finds Insider Threats and Ransomware are most feared

Majority of organisations lack proper data exfiltration prevention and DNS security measures Infoblox Inc., the network control company that provides Actionable Network Intelligence, has released results of a new study that identifies the top threats, risks and fears related to securing data assets and keeping networks secure. The survey, conducted by SANS and co-sponsored by […]


Mashreq Bank signs agreement with payment provider TSYS

TSYS has announced that it has signed a software licensing and services agreement with UAE leading financial institution Mashreq Bank. TSYS will provide Mashreq with its core PRIME Issuer and Acquirer payments platform – and surrounding modules and services – to enhance the bank’s customer-centric experiences for its cardholders and merchants. Mashreq is an award-winning […]


Ensuring ‘Availability’ for the energy sector in the Middle East

Countering Threats and Enabling Transformation in the Industry By Gregg Petersen, Regional Sales Vice President, MEA, Veeam Software Perhaps more than any other industry, oil and gas companies in the Middle East face overwhelming pressure to cut costs and increase operational efficiency. As natural resources prices remain low, incremental efficiency improvements can have a huge […]


Digital Shadows expert on the impact of the Equifax breach

By Rick Holland, VP Strategy at Digital Shadows What we know about the Equifax breach  A cybersecurity incident at Equifax has had the potential to impact 143 million U.S. consumers. To put this in context, at this time, this incident is almost seven times larger than the Office of Personnel Management breach of 2015. Equifax […]


ITC signs agreement to implement Broadband fibre optic initiative in KSA

The Integrated Telecom Company (ITC), a leading information and communications technology Company, has signed an agreement with the Ministry of Communications and Information Technology (MCIT) to implement a high-speed fibre optic broadband initiative in Saudi Arabia. This will be done in accordance with the pre-approved Broadband Implementation Agreement which was signed earlier this year with […]


How customer inspiration and sales can surge in the digital age

Karim Talhouk, Dynamics 365 Lead, Microsoft Gulf, says with the correct commerce solution businesses can optimise operations with intelligent insights, empower employees to deliver tangible business growth and inspire customers with standout experiences. The Arab Gulf region is teeming with innovation. Government and private-sector initiatives are seizing the promise of the Fourth Industrial Revolution and, […]