Based on its recent analysis of enterprise software for the retail market, Frost & Sullivan has presented redPanda Software with the 2017 South Africa Customer Value Leadership Award.
The company creates customized enterprise software platforms and services with the customer in mind, effectively establishing itself as the trusted retail technology partner of choice. The company has proactively stayed ahead of retail customer experience Mega Trends through the design of its latest platform, called Connected Solution.
It addresses the customer experience, operational efficiency, productivity and marketing feedback needs of customers, which is critical in an era where these factors make or break the in-store retail experience.
The Connected Solution integrates with specialised partnerships to unlock rapidly a range of custom-made retailer services, such as payment offerings, Internet of Things features, loyalty and gift cards and professional value-added services.
“redPanda Software’s strong ethos is embedded in its ‘Way to Grow’ vision,” said Fadzai Deda, Research Analyst at Frost & Sullivan.
“This vision is the driving force behind its ability to grow curiosity, creativity and confidence, which benefits its customers, operations and employees. The company’s robust strategy of empowering its employees keeps them motivated, empowered, and engaged and bodes well for its consultative approach with customers.”
“redPanda Software’s customer service strategy is to unlock human capital potential through training initiatives, such as enhanced management training for junior managers. The company’s employees can also enrol in courses of their choice, with redPanda Software paying for the learning materials and exams.”
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