TymeBank was launched just 18 months ago and has already been rated as one of the top three digital banks in South Africa by SITEisfaction. It follows on from the recent Forbes accolade, which claimed TymeBank as the second best bank in the country due to its high levels of customer satisfaction and key qualities like trust, banking fees, digital services and financial advice.
The latest report measures customer satisfaction with digital banking services – TymeBank was recognised for the bank’s user-friendliness, safety features and affordability. Affordability was particularly appreciated by those who had recently switched, with the majority saying they switched because of the bank’s low transaction fees and market-leading high-interest rates on all savings.
According to the report, banks traditionally perform better among primary users of an account (the bank account used most often for all banking transactions) than secondary users, but this was not the case with TymeBank: both its Internet and mobile banking platforms performed exceptionally well among primary and secondary users.
TymeBank CEO, Tauriq Keraan, said: “As with the Forbes accolade, we again value the objective commentary from independent industry players on how we engage our customers. Our primary goal is to make banking services more accessible to ordinary South Africans.”