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ServiceNow to acquire Hitch Works to help customers address talent gaps

ServiceNow to acquire Hitch Works to help customers address talent gaps

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ServiceNow has announced it has signed an agreement to acquire Hitch, a skills mapping and intelligence company. Hitch will add a new layer of AI-powered skills insights to the Now Platform to help customers address talent gaps by tying employee learning and development to workforce planning.

“If skills are the new currency for business, insight into these skills is critical to driving talent retention and adapting to evolving business needs,” said Gretchen Alarcon, Vice President and General Manager, HR Service Delivery, ServiceNow. “But skills management has historically been siloed, with numerous point solutions and fragmented processes that don’t work together. With Hitch, ServiceNow will streamline skills intelligence on a single platform.”

Hitch was founded by HR-industry veteran Kelley Steven-Waiss, who served as CHRO and CIO of HERE Technologies prior to founding Hitch. The company is led by CEO Heather Jerrehian, a successful serial entrepreneur and one of the founders of the venture capital firm, How Women Invest.

“AI-powered skills intelligence is the foundation for the future of work,” said Jerrehian. “Joining forces with ServiceNow allows us to scale our skills and talent mobility solutions across a global ecosystem of business leaders, managers, and employees. Together we will make work more meaningful and purpose-driven for employees and deliver better business outcomes for companies.”

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