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WASP Digital and Infobip to provide customer engagement solutions to West Africa

WASP Digital and Infobip to provide customer engagement solutions to West Africa

Top StoriesWest Africa

Infobip, a global cloud communication company for businesses and a leader in omnichannel customer engagement, has partnered with WASP Digital, a leading pan-African B2B Managed Services Provider that specialises in digital solutions. 

In terms of the partnership, WASP Digital will include Infobip’s cloud-based omnichannel customer engagement solutions in its portfolio of products and services, in response to customer demand for these offerings. 

Chijioke Ugwuh, Senior Manager of Partner Development at Infobip West Africa, said: “The partnership facilitates the integration of Infobip’s omnichannel communication capabilities into WASP Digital’s product suite, allowing their customers to drive their Digital Transformation initiatives from a customer experience and engagement perspective.

The company has seen demand from its customers for solutions like Infobip’s Answer, Moments and Conversations. The inclusion of Infobip’s solution in its portfolio completes WASP Digital’s product suite. 

“We have been looking for global partners that are relevant and modern in the post-COVID-19 tumultuous environment that can provide customer experience solutions. Infobip has the right look and feel for what we were after. Given the cloud-based nature of its solutions, they are easy to deploy in more complex terrains like West Africa.

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