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Case Studies

Cracking Machine Learning to speed up client service

Nedbank Insurance, part of the Nedbank Group that employs over 31,000 people across South Africa, has utilised Machine Learning and Design Thinking to help speed up how it processes emails. Challenge Today, every business has an email address. And if you’re a financial services organisation with many business sections and over a million clients, that […]


SAP Concur chosen as bedrock for Anglo American’s global travel and expense management needs

For one of the world’s oldest and largest mining companies, multiple disparate systems and processes were causing inefficiencies in how it processed and managed travel and expense claims, leading to a lack of visibility over real-time travel-related costs, initiating a global rethink of how it managed this substantial part of its annual costs. Anglo American […]


Telkom invests in cybersecurity awareness

Redefining a culture of security awareness to ensure corporate and personal security for employees. Telkom South Africa (SA), a leading telecommunications service provider in South Africa, invested in ongoing employee training and development to ensure cybersecurity awareness and compliance. In an evolving cybersecurity landscape that places employees and organisations at risk of fraud, theft and […]


South African online meal kit provider is ‘cooking up a storm’

UCOOK, South Africa’s largest online meal kit provider, has scaled from 24 meals in its first delivery five years ago, to thousands every week now thanks to Picup’s disruptive logistics solution. UCOOK’s expert food team collaborates with top SA chefs and food talent to produce 12 inspired recipes each week. Customers can choose their favourites […]


South African eatery enhances security thanks to AXIS solution

Matthew Scott-Lyon, a well-known restaurateur and owner of the Big Bad Wolf pizza bar, an upscale eatery in the newly renovated Cedar Square shopping centre in Northern Johannesburg, wanted to provide a safe, aesthetically pleasing culinary delight for his customers in this latest establishment. With the alarming increase in mall and retail store robberies, he […]


South African investment company accelerates its cloud journey

EasyEquities, an innovative South Africa investment platform, began its journey into the Amazon Web Services in 2019. The company sought to implement a robust cloud infrastructure based on best practices and needed a partner to accelerate the journey. EasyEquities consulted Synthesis due to its vast experience of working with AWS and its track record of […]


DNI plans for future ICT capacity and performance needs, with Datacentrix

DNI, an investment company in the telecommunications and distribution sectors, has had its Johannesburg-based server room revamped thanks to Datacentrix, meaning that current capacity and performance-related challenges have been overcome. Borne from intellectual capital in 2006, DNI began as a procurement business offering cost reduction and supply chain optimisation solutions to large corporations. Four years later, […]


Leading CSP increases revenue by 10% with Nexign

Success story summary Chinguitel is one of the largest communications service providers in Mauritania. When Chinguitel’s billing system failed to bill subscribers accurately and revenue decreased, the company worked quickly to resolve the problem. Chinguitel compared solutions from several companies and chose Nexign. Challenge Chinguitel has an excellent reputation for providing subscribers with top-notch services, […]


Axis donation gives orphanage peace of mind

A fully networked camera solution provides visibility and accountability, letting orphanage focus on what’s important – its children. According to the South African Child Gauge Report of 2018, millions of South Africa’s children are still hungry, 40% have had multiple experiences of violence in their homes, schools and communities, and over four million children don’t […]


Bidvest Waltons delivers on its promise after subscribing to Picup’s TMS solution

By streamlining its entire logistics and last-mile delivery process, Bidvest Waltons can deliver on its promise and improve the overall customer experience. The stationer has subscribed to Picup’s Transport Management System (TMS) to deliver a reliable logistics solution. The partnership was born when Bidvest Waltons encountered Picup through an ongoing project to improve service delivery and efficiencies […]


South African retailer boosts agility with Oracle

Outdoor and fashion retailer, Cape Union Mart International Pty Ltd, has selected Oracle to modernise its retail operations. With the Oracle Retail Cloud, the company plans to fuel growth across all sales channels with better inventory visibility and more sophisticated merchandise assortments that keep shoppers coming back for more. “This is a complex project, touching […]


Decision Inc is implementing a Microsoft data warehouse at the Kaap Agri group

Decision Inc is in the process of implementing a Microsoft data warehouse at the Kaap Agri group. This will optimise how it manages its data to more effectively integrate the information and deliver better business insights. About Kaap Agri The Kaap Agri group specialises in retail and trade in agricultural, fuel, and related retail markets […]


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