Blogs

Leveraging AI for customer communication management

The smart and calibrated use of AI is a great example of how technology supports a transformative evolution of businesses’ capabilities to create mass communication that is personalised, compliant,...

AI can boost African enterprises into era of opportunity

Power of automation to augment productivity in the back office has been clear for decades, but the recent emergence of advanced AI and ML tools offers a step change in what automation can accomplish, including in...

Why African small and medium businesses need to worry about BEC

As technology advances, criminals are leveraging Artificial Intelligence and machine learning tools to craft sophisticated, convincing emails that mimic real individuals or organisations, persuading their recipients...

Digital marketplaces can benefit African SMBs

African small and medium businesses face roadblocks on their digitalisation journeys and research by Microsoft shows 47% of SMBs find cost of new technologies to be a restrictive factor for adoption, while 38% have...

Rebuilding the Office of CTO and African project managers

A CTO’s primary task is to exploit technology for the end customer’s benefit, distinct from a CIO who optimises technology for internal efficiencies. But is this sufficient in our rapidly evolving digital...

Cloud is accelerating adoption of ERP in Africa

Cloud technology is complex and building expertise in-house can be time-consuming, which means partnering with cloud service providers or consultants is crucial for successful implementations says Rajnish Upadhyay at...

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