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Will ChatGPT kill the customer service agent?

Ryan Falkenberg, Co-CEO, CLEVVA, saysother smart automation technologies will have a greater real-world impact on customer service than ChatGPT – despite the hype. ChatGPT, the latest Artificial Intelligence (AI) application, has grabbed the world’s attention. You may have seen ChatGPT write new song lyrics in the style of your favourite artist (something they don’t always […]


Cybersecurity roadmap: Threats proliferate but best practice still works

Zeki Turedi, CTO EMEA, CrowdStrike, discusses the cybersecurity landscape in the months to come and why the way forward depends on your choice of partner, not technology. It’s safe to say that last year was unrelenting on the cybersecurity front and adversaries are only becoming more sophisticated and adopting more advanced techniques and technologies to […]


Simplifying security on the path to a multi-cloud future

CIOs and CISOs must shift their mindset from network-centric security to data-centric security in order to have visibility over their data, says Petko Stoyanov, Global Chief Technology Officer at Forcepoint. He examines why this is important and offers some best practice advice for simplifying security when it comes to the cloud.  The perimeter is not dead, […]


Data trends to watch in 2023 from PBT Group

Data forms the basis of any successful Digital Transformation, Andreas Bartsch, Head of Innovation and Services at PBT Group, explains the trends that will help guide organisations on their path to becoming more data-driven. The total amount of data created and consumed globally is projected to grow to more than 180 zettabytes by 2025, almost […]


Three signs your cybersecurity posture will not protect you from the modern threat actor

Figures have shown that the number of cyber-incidents are rapidly increasing. Gregg Petersen, Regional Director – MEA at Cohesity, offers insight into three signs that suggest a security posture is not up to scratch – discussing the lack of alignment between IT and security, overconfidence in recovery capabilities and equipment and talent gaps. Businesses are […]


Data delivers performance across multiple industries… right now

An organisation’s data architecture should act as an enabler for business progression, not hinder development. Martin James, Vice President EMEA at Aerospike, highlights the criticality of effective data management for success and why technology leaders and the C-suite must factor in the importance of scaling infrastructure when planning – which includes the deployment of modern […]


Agile IT: The role of the CISO in combatting the risks of the ‘move fast, fail fast’ culture

Agile IT must be implemented with due caution, says Taj El-khayat, Managing Director – South EMEA at Vectra AI. Here he discusses the role of the CISO when it comes to balancing organisational agility with the need to ensure security is built into any new product/service from the ground up. GCC governments have staked their […]


Taking data centres from power hungry to energy efficient

With the African data centre market expected to top US$3 billion by 2025 and considering the mounting pressure to reduce carbon emissions around the world, Craig Blankers, Regional Director, WSP in Africa, addresses whether it’s possible to build net zero data centres across the continent. The acceleration of technologies including cloud, Internet of Things (IoT) […]


How are data centre providers offering a solution to the widening skills gap?

Kao Data, the specialist developer and operator of high-performance data centres for enterprise, cloud, HPC and AI, has launched the Kao Academy – an industry-first science, technology, engineering and maths (STEM) resource, designed to engage primary and early secondary school-aged children with the purpose and role of a data centre. Created in collaboration with Cambridge […]


Are we witnessing an Edge explosion?

Edge Computing is a transformational reality and will be responsible for shaping technology operations well into the future. Andy Connor, EMEA Channel Director, Subzero Engineering, outlines the ‘Edge explosion’ and examines the crucial role of the modular, micro data centre in delivering Digital Transformation. The idea of delivering IT resources close to the point of […]


Counting the cost of the biggest BEC attacks

Robust email protection is a necessity for protecting against one of the industry’s most sophisticated attack types; Business Email Compromise (BEC). Andrew Rose, Resident CISO, Proofpoint, offers some top tips to avoid falling victim to these types of attacks and highlights the importance of adding an extra layer of protection to your business to ensure […]


Why CIOs need to prioritise data integration

Zahi Yaari, VP of EMEA at SnapLogic, discusses the importance and benefits of data integration and why the possibility of fragmented data requires CIOs to ensure that all departments are aligned and the data integration process is followed carefully. One of the ironies of Big Data is that it has made is more difficult to […]


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