NCR, a global vendor in omni-channel solutions, announced that Nedbank, one of the largest banks in the country, will be the first bank in South Africa to introduce NCR Interactive Teller. Built on modern hardware, this software-based technology allows the user to complete up to 80% of transactions typically completed inside a physical branch with a live video teller at an ATM.<\/p>\n
NCR has integrated its Interactive Banker<\/a>, tablet banking software with the Interactive Teller to help Nedbank deliver amazing customer experience while boosting efficiency and increasing profits. This integration will enable Nedbank to leverage intuitive tablet enterprise technology to turn smart data into great customer service by using real-time customer information so the very best assisted service is offered at the most appropriate moment.<\/p>\n The introduction of NCR Interactive Teller<\/a> will allow Nedbank customers to execute all branch banking features outside of traditional banking hours, including: cash withdrawals above the daily limit, cash deposits, cheque deposit, cheque encashment, credit card payments, and money transfers.<\/p>\n \u201cOffering exceptional customer experience and interaction remains a key growth strategy for us. The introduction of NCR\u2019s innovative Interactive Services technology<\/a> for the first time in the country, reiterates our commitment to deliver exceptional banking experience to our customers,\u201d said Preni Naidoo, Executive, Self Service Banking at Nedbank.<\/p>\n \u201cWith NCR Interactive Teller<\/a>, we are actually increasing access to banking services using technology, while maintaining the comfort of human interaction. This initiative will offer our employees additional time<\/a> to better serve customers with more complex banking needs, and allow us to offer clients the convenience they need every day of the year.\u201d<\/p>\n