{"id":10969,"date":"2017-02-23T21:37:45","date_gmt":"2017-02-23T17:37:45","guid":{"rendered":"http:\/\/www.intelligentcio.com\/africa\/?p=10969"},"modified":"2017-02-23T21:37:45","modified_gmt":"2017-02-23T17:37:45","slug":"dhls-on-demand-online-service-available-in-six-african-countries","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/africa\/2017\/02\/23\/dhls-on-demand-online-service-available-in-six-african-countries\/","title":{"rendered":"DHL’s On-Demand online service available in six African countries"},"content":{"rendered":"

DHL Express, a global express services provider, has announced the launch of On-Demand Delivery for the Sub-Saharan Africa region. The new service allows shippers and receivers globally to select from a range of standardised delivery options. On-Demand Delivery is currently deployed in six markets – South Africa, Kenya, Nigeria, Ethiopia, Mauritius and Tanzania, with plans to roll out to further countries in Sub-Saharan Africa throughout 2017.<\/p>\n

On-Demand Delivery<\/a> offers shippers the choice to activate specific delivery options and have DHL Express proactively notify their customers via email or SMS about a shipment\u2019s progress. Customers can then select the delivery option that best suits their requirements via the On-Demand Delivery website. The service is specifically tailored to the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers place considerable emphasis on flexibility and convenience.<\/p>\n

\u201cGlobally, we have seen the share of e-commerce deliveries grow from about 10% in 2013 to more than 20% of the international volumes of DHL Express in 2016,\u201d said Hennie Heymans, CEO of DHL Express Sub-Saharan Africa<\/a>.<\/p>\n

\u201cOn-Demand Delivery is not just a new customer interface \u2013 it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries. Thanks to On-Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries.\u201d<\/p>\n

\"DHL
The service is specifically tailored to the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers place considerable emphasis on flexibility and convenience. (Image DHL)<\/figcaption><\/figure>\n

This has primarily been driven by the strong demand for high-value and premium goods in the global marketplace, as well as the emergence of start-up retailers who are growing beyond borders and therefore require a worldwide door-to-door delivery service. On-Demand Delivery service was developed with the needs of our customers at the very core. E-tailers and their customers continue to evolve and DHL needed to ensure that services continue to exceed customer expectations.<\/p>\n

On-Demand Delivery is easy to use and benefits both shippers and receivers. The site is accessed from any smartphone, tablet or PC, and offers receivers up to six delivery options.<\/p>\n

Shippers can incorporate their own branding into customer notifications. Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and even request that a shipment is put on hold during a vacation. On-Demand Delivery further improves first-time delivery performance, increases customer satisfaction, and makes the overall delivery process more efficient.<\/p>\n