ManageEngine, the real-time IT management company, has announced the addition of remote control for Android to its enterprise mobility management (EMM) solution, Mobile Device Manager Plus.<\/p>\n
Available immediately, the new feature allows IT admins to remotely troubleshoot users\u2019 Android devices running Android 5.0 Lollipop and above.<\/p>\n
When mobile employees require assistance \u2013 be it launching an app containing corporate information or opening a file attachment they downloaded \u2013 their first step is typically to reach out to the IT help desk via email, chat or phone.<\/p>\n
While they will resolve the issue, these methods are time-consuming as they involve multiple exchanges between the employee and the help desk staff. With remote control, help desk technicians can resolve these issues much faster because they can access employees\u2019 devices and troubleshoot issues directly.<\/p>\n
\u201cMobile devices are quickly catching up to desktops and laptops as the go-to devices for performing tasks. Industry analysts predict that by the end of this year, there will be approximately 2.4 billion enterprise smartphone users globally,\u201d said Mathivanan Venkatachalam, Director of Product Management for Mobile Device Manager Plus at ManageEngine.<\/p>\n
\u201cWhen faced with device problems, employees don\u2019t want to spend their time trying to resolve the issues. With the addition of remote troubleshooting in Mobile Device Manager Plus, administrators can access employees\u2019 mobile devices remotely at any time and provide support on the go.\u201d<\/p>\n
Highlights of the new Mobile Device Manager Plus remote control feature include:<\/p>\n
\u2022 Remote control: Admins can take complete control of a user\u2019s Samsung device to view its current condition and provide support.
\n\u2022 Remote view: For non-Samsung devices, admins can view the device screen in the same way they can share the screen of a desktop.
\n\u2022 User privacy: Users grant permission before admins take control of their device.<\/p>\n
Mobile Device Manager Plus, with these newly added features, is available immediately in both on-premises and cloud editions. The free edition of Mobile Device Manager Plus is available on the cloud and on-premises and can manage up to 25 mobile devices. In addition, a free, fully functional, 30-day trial version is available for download here<\/a>. \t<\/p>\n","protected":false},"excerpt":{"rendered":" ManageEngine, the real-time IT management company, has announced the addition of remote control for Android to its enterprise mobility management (EMM) solution, Mobile Device Manager Plus. Available immediately, the new feature allows IT admins to remotely troubleshoot users\u2019 Android devices running Android 5.0 Lollipop and above. When mobile employees require assistance \u2013 be it launching […]<\/p>\n","protected":false},"author":23,"featured_media":11286,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[103,399],"tags":[97,2620,21,2621,2381],"class_list":["post-12253","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile","category-more-news","tag-android","tag-enterprise-smartphone","tag-manageengine","tag-mobile-employees","tag-samsung"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/12253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=12253"}],"version-history":[{"count":0,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/12253\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/11286"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=12253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=12253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=12253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}