There is good news for businesses tied into long-term contracts with telecom service providers who offer poor service levels and do not deliver value. Euphoria Telecom has announced that it is now offering its core services free of charge to help businesses exit these frustrating contracts.<\/p>\n
Euphoria Telecom will assist business customers to reduce the costs and resources while waiting for the long-term contract period to terminate.<\/p>\n
\u201cWe understand the importance of a good, reliable business communication solution and endeavour to provide just that to all our customers. For a business to be trapped in a contract for unsuited communications is the equivalent of daylight robbery to our company ethos,” says Euphoria Telecom’s co-founder and COO Rafal Janik.<\/p>\n
\u201cOur company is built to serve the needs of our customers and not to exploit them for financial gain. Our philosophy is to help, not cripple. By doing so, we do believe that our culture is slowly paving the way for other B2B service providers to operate with a similar philosophy, curbing exploitation and freeing the market place from companies who do not respect and understand their customer\u2019s changing needs,\u201d he explains.<\/p>\n
For a business to make the right decisions on technology, they need freedom and flexibility from service providers, not long-term contracts and iron clauses. This is why Euphoria has a strict ‘no long-term contract’ policy. Euphoria works on a \u2018pay for what you need, when you need it\u2019 philosophy. An easy 30-day cancellation notice gives that customer the freedom to explore other products and services.<\/p>\n
The policy complements trust between Euphoria and its customers. With over 2,000 business customers in just 6 years \u2013 without long-term contracts \u2013 Euphoria continues to offer an innovative, cost-effective and reliable communication solution to more customers each year. <\/p>\n
Often businesses who have discovered Euphoria\u2019s solution a little too late are willing to pay out the contract and penalty costs on a long-term contract (with a different service provider) in order to move over to the Euphoria service. This is not financially feasible or possible for other businesses and their only choice is to wait out the contract period, tolerating unsuitable products and services.<\/p>\n
However, poor business communication products or services is a deadly thing for the modern business. For those businesses wanting to move to Euphoria but are tied into contracts with other service providers, subject to the remaining duration of the contract period, Euphoria is able to offer these businesses a limited ‘respite period’, providing core services for up to half the remaining contract period. This option is limited to a period of 6 months.<\/p>\n
“Reinforcing our business ethos, customers who benefit from this opportunity are not expected to remain with Euphoria after their long-term contract has been terminated. If a business decides that Euphoria does not meet its unique business needs, it is free to migrate to an alternative service provider whenever it chooses,” he explains.<\/p>\n
By using Euphoria\u2019s core services, businesses can find relief from the daily challenge of navigating a communication system that does not work. Business can achieve a measure of control over their business and get back to focusing on what really matters \u2013 their primary business.<\/p>\n
The business will still need to honour their contractual period with their existing service provider and pay the stipulated monthly fee until the end of their contract. However, the business can stop utilising the service provider\u2019s product that does not suit their business needs. Instead, Euphoria\u2019s core service will be setup for the business in a way that meets their unique business communication requirements.<\/p>\n
“If your business is suffering from an unsuitable service or sub-standard service levels, get in touch with Euphoria Telecoms to find out more about migrating to a solution that works,” he concludes.<\/p>\n
For more information visit www.euphoria.co.za or email sales@euphoria.co.za or contact Euphoria Telecom on (087) 231 0500. \t<\/p>\n","protected":false},"excerpt":{"rendered":"
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