As guests demand more and better services, hotels need a better platform to offer and manage them says Pinnacle \u2013 South Africa\u2019s leading ICT distributor and authorised distributor of Huawei Technologies Enterprise products in Africa.<\/p>\n
According to Fred Saayman, Pinnacle\u2019s Huawei Business Unit Executive, the hospitality industry is fiercely competitive and needs to be capable of rapid expansion and automation of a wide variety of services.<\/p>\n
\u201cMany hotels operate with systems that are old, expensive and difficult to manage,\u201d he said.<\/p>\n
\u201cThey also require expanded capabilities for new services including convenient check-in; ubiquitous wireless internet access; IP phone services; intelligent guest room management; global telepresence services and reliable facility security.\u201d<\/p>\n
Saayman says that Huawei\u2019s solution – an all-IP optical network with Gigabit Capable Passive Optical Network\u00a0(GPON) technology – meets these requirements.<\/p>\n
\u201cVoice, data and video services previously carried over separate networks are available on a unified communications platform,\u201d he said.<\/p>\n
\u201cThe solution integrated Huawei\u2019s IP PBX with property management and hospitality services using existing analogue telephone resources to provide quick, co-ordinated communication services. Integrated Bluetooth and IP phone service allows handset calls to improve the guest experience, which is the name of the game in the hospitality industry.\u201d<\/p>\n
Saayman says the expanded capabilities,include:<\/p>\n
\u201cWith this solution, hotels no longer pay service providers to create personalised services,\u201d said Saayman.<\/p>\n
\u201cFor example, if a guest needs specific Internet speeds, the hotel simply manages the request internally by adjusting the quality of service priority.\u201d<\/p>\n
Saayman confirms that this system is currently deployed in TAJ Resorts and Palaces in India, where the system\u2019s simplified management substantially lowered downtime by 7% to 8% and optimised management overhead for lower total cost of ownership.<\/p>\n
\u201cHuawei and TAJ plan to maintain their relationship in the future to interconnect a wider array of hotel services, including detailed guest room management; business traveller amenities; catering and leisure services,\u201d he said.<\/p>\n
\u201cThe potential for development and service excellence, in terms of the South African hospitality sector, is immense.\u00a0 Economic growth continues to be a priority in this country and global technologies like this solution from Huawei will enhance this country\u2019s competitiveness as a customer service destination of choice.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
As guests demand more and better services, hotels need a better platform to offer and manage them says Pinnacle \u2013 South Africa\u2019s leading ICT distributor and authorised distributor of Huawei Technologies Enterprise products in Africa. According to Fred Saayman, Pinnacle\u2019s Huawei Business Unit Executive, the hospitality industry is fiercely competitive and needs to be capable […]<\/p>\n","protected":false},"author":25,"featured_media":22371,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4950,134,1197,19,13],"tags":[7085,7201,381,7200,7203,7202,7082,453,1882,7204],"class_list":["post-22370","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analysis","category-blog","category-hospitality","category-regional-news","category-top-stories","tag-fred-saayman","tag-gigabit-capable-passive-optical-network","tag-huawei","tag-huawei-technologies-enterprise","tag-internet-protocol-television","tag-ip-pbx","tag-pinnacle","tag-south-africa","tag-southern-africa","tag-telematrix"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/22370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=22370"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/22370\/revisions"}],"predecessor-version":[{"id":22372,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/22370\/revisions\/22372"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/22371"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=22370"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=22370"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=22370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}