The past 10 years have seen cloud move from a concept to a critical business tool, the Internet of Things from postulated idea to realised potential and Artificial Intelligence already embedded into chatbot and call centre. And, according to Mandla Mbonambi, founding CEO of Africonology, technology will continue its relentless evolution, transformation will become increasingly focused on the customer and service delivery and testing will remain critical in ensuring the success of both.<\/p>\n
\u201cInnovation and Digital Transformation have placed the customer at the centre of the enterprise,\u201d said Mbonambi.<\/p>\n
\u201cTechnology is allowing for the business to take products and services to market far more effectively and is putting it under pressure to ensure performance is closely aligned to customer demand.<\/p>\n
\u201cThe changes that have taken place in the IT sector have been the biggest drivers of Digital Transformation and it is affecting each industry, regardless of type and product.\u201d<\/p>\n
Mbonambi added that the organisations that invest in digital are those that are consistently and agilely refining the management of the value chain and unlocking out new revenue models and opportunities.<\/p>\n
\u201cCustomer expectations are consistently revising, upwards,\u201d he said.<\/p>\n
\u201cSpeed of delivery and getting the product to market first has become critical to meet these expectations. It is also the agility and ability to pivot on opportunity \u2013 the ability to recognise customer trends or needs and to fill them before anyone else.\u201d<\/p>\n
\u201cI believe that there will be even more services and automated solutions entering the market over the next few years.<\/p>\n
\u201cUsers will be able to access their services through technologies such as the Internet of Things (IoT) and Artificial Intelligence (AI). These changes aren\u2019t years into the future, either, they\u2019re imminent. They are also going to change the skills landscape.\u201d<\/p>\n
For Mbonambi, the next 10 years will not only see the rise of the robots but of new skills.<\/p>\n
\u201cI think that performance testing is also going to play a pivotal role in the success of any Digital Transformation strategy or implementation,\u201d he said.<\/p>\n
\u201cWe need to ensure that the services being created can satisfy clients and their objectives while remaining aligned to regulatory requirements and being compliant. This is particularly relevant when it comes to AI and IOT as regulation will continue to adapt to meet the challenges presented by these technologies and the enterprise has to keep up.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
The past 10 years have seen cloud move from a concept to a critical business tool, the Internet of Things from postulated idea to realised potential and Artificial Intelligence already embedded into chatbot and call centre. And, according to Mandla Mbonambi, founding CEO of Africonology, technology will continue its relentless evolution, transformation will become increasingly […]<\/p>\n","protected":false},"author":25,"featured_media":22464,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4950,134,182,6,399,183],"tags":[5099,496,386,389,155,390,5098],"class_list":["post-22463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analysis","category-blog","category-cloud","category-insights","category-more-news","category-software","tag-africonology","tag-ai","tag-artificial-intelligence","tag-digital-transformation","tag-internet-of-things","tag-iot","tag-mandla-mbonambi"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/22463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=22463"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/22463\/revisions"}],"predecessor-version":[{"id":22465,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/22463\/revisions\/22465"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/22464"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=22463"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=22463"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=22463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}