Switching data management providers proved hugely beneficial for OneLogix, a holding company for 12 specialised organisations in the transport industry.<\/p>\n
Redstor\u2019s next-generation technology has enabled the South Africa-based company to:<\/p>\n
With only a small IT team on hand to service 600 computer users, OneLogix needed a reliable data management solution that required minimum intervention.<\/p>\n
Redstor\u2019s intelligent, policy-driven automation, and sophisticated reporting enables IT staff to manage by exception and easily evidence compliance.<\/p>\n
Dawid Joubert, Group IT manager at OneLogix, revealed that previous backup clients were not always in sync and this led to issues restoring data.<\/p>\n
He said: \u201cOur life before Redstor was sleepless nights and a lot of headaches.<\/p>\n
\u201cWe had onsite backups on our own infrastructure. We hosted the platform on our Internet connectivity and remote users would back up to this platform during each day.<\/p>\n
\u201cWe would get email notifications that it was working and would assume it was successful until we had to do a restore. Regular testing revealed an 80-per-cent failure rate.<\/p>\n
\u201cThe data that was backed up was not consistent \u2013 so we would get a message that it was not readable and that we could not back up or restore the information. Or we would get a situation where a 1GB file would take almost 24 hours to restore. It was horrendous.<\/p>\n
\u201cWhen we do a restore with Redstor, I can confidently say that I\u2019m going to get a 100-percent success rate.<\/p>\n
\u201cI recently restored 200GB of data \u2013 individual files and big data base files \u2013 and I had zero failure rate.<\/p>\n
\u201cIt was not one backup of one server, it was running across the fleet of servers we have, doing backups and restores from files or directories or databases or virtual machines. We selected and restored it literally in minutes and tested it as well. I\u2019m sleeping a lot better now.<\/p>\n
\u201cWe can now concentrate on being innovative and driving value to the business.\u201d<\/p>\n
Challenges<\/strong><\/p>\n Solution<\/strong><\/p>\n Key benefits<\/strong><\/p>\n Data streamed on demand<\/strong><\/p>\n By streaming data in real-time to any device, ensuring it is always available instantly, Redstor has made downtime a thing of the past for OneLogix.<\/p>\n This is of great benefit when Joubert\u2019s IT team needs to recover files that users have unwittingly deleted or overwritten or when a software update has caused a system to go down and staff have had to restore SQL databases.<\/p>\n \u201cThe other day, while I was at a conference, I learned we needed to restore data from a few weeks earlier,\u201d said Joubert.<\/p>\n \u201cI logged onto the machine running the Redstor remote console from an iPad and restored the data during a break for speakers to change. It took me a few seconds.\u201d<\/p>\n Eliminating downtime<\/strong><\/p>\n Redstor helps radically reduce the impact of security incidents, data breaches, and hardware failure, with a fast, proven data management service.<\/p>\n With unique, user-driven streaming technology, OneLogix no longer needs to wait for a full recovery. At the click of a button, OneLogix is able to get up and running within seconds, not days.<\/p>\n Joubert said: \u201cI\u2019m spending way less time on backups. In fact, when the auditors ask how often I test the backups, I brag about how often we do it. I\u2019ll say I restore a full system within a couple of minutes, and they can\u2019t believe it.\u201d<\/p>\n Borderless visibility of data<\/strong><\/p>\n OneLogix is now able to discover, manage, and control more than 4TB of data with a unique solution tailored to a business that frequently acquires new organisations.<\/p>\n Running on servers, laptops and workstations, with backup selections profiled from the management console, Redstor provides rapid and granular restore for Office 365 and SaaS applications.<\/p>\n Redstor unifies backup, instant data recovery and access, archiving, search, and data migration through a secure, central console, enabling borderless visibility of an organisation\u2019s entire, complex data estate at any time, on any device.<\/p>\n OneLogix now benefit from the latest cloud-based tools, and Joubert is safe in the knowledge that the company has best-of-breed data management and protection.<\/p>\n He said: \u201cRedstor has become the standard backup solution for all employees, all servers – no matter what is running – whether it is Mac OS, or a Windows-operating system.<\/p>\n \u201cAll the workstations are on Redstor, as well as all 60-plus servers in the region throughout the group.<\/p>\n \u201cWe have a full system backup of some machines where necessary, and file-level backups and SQL backups if that\u2019s running on machines.\u201d<\/p>\n A liberated IT team<\/strong><\/p>\n Deployed and configured in 15 minutes, Redstor has made OneLogix\u2019s data management problems smaller and simpler.<\/p>\n Joubert said: \u201cBefore Redstor I had a dedicated support technician monitoring backups full time. The guy would pull the reports and then phone users, trying to work out why their backups were not running. Was it software related? User related? System related? Then he\u2019d re-initiate the backups and hope for the best.<\/p>\n \u201cThat was a dedicated resource, monitoring everything actively to establish what was happening, which was costing us money. We don\u2019t have to do that now.<\/p>\n \u201cWith Redstor, we get daily reports, highlighting when there\u2019s a server that might have failed or not backed up in a while. Issues are typically user or system related.<\/p>\n \u201cThe most recent failure was down to a network connection \u2013 not once has it been down to the Redstor software.<\/p>\n \u201cOnce a week I pull the reports for all the users. If I see a red dot, I escalate it, but nine times out of ten it is because a person has been on leave and has not been backing up more than seven days – or because the user has left the organisation. It has never been because we have a software-related failure.\u201d<\/p>\n Centralised visibility<\/strong><\/p>\n OneLogix\u2019s IT team was looking for a solution that was low on administration.<\/p>\n Being able to look after all data from one easy-to-use, central management console and monitor usage at any time, on any device has been of major benefit.<\/p>\n Joubert said: \u201cRedstor is self-maintained. We set up the environment to update itself, so we do not have to go to any end-user to update their backup solution. Redstor does it automatically for us.<\/p>\n We\u2019ve gone from having one dedicated resource monitoring the environment, to having to explain to some of the new guys how the backup solution works because it\u2019s so automated that no-one uses it for very long \u2013 and that\u2019s a good thing!\u201d<\/p>\n Deployed and configured in 15 minutes, Redstor took the pain and expense out of implementing a data management solution.<\/p>\n Joubert said: \u201cWe took it one organisation at a time. Every IT technician had their batch of users to migrate, starting with important users and finishing with day-to-day desktop users.<\/p>\n It was fun and very quick. The guys were trying to figure out who was doing it fastest.<\/p>\n We built a silent installer into the system; so it was literally a case of just logging onto each machine, double-clicking and moving on. The guys then made sure their users were coming into the console and moved them into the appropriate group.\u201d<\/p>\n Transparent and predictable pricing<\/strong><\/p>\n Redstor has eliminated the retention and billing complexities that plagued OneLogix.<\/p>\n Not only are traditional backups costly, complicated and time-consuming, they cannot scale to support the explosion in new apps and growing data sets.<\/p>\n As well as removing manual overheads, Redstor has replaced OneLogix\u2019s dependency on removable media.<\/p>\n With a pricing model that is subscription-based, simple and predictable, Redstor only charges organisations for what they use. OneLogix can now scale up or down as demand changes. There are no hidden costs, no surprises.<\/p>\n Joubert said: \u201cWe have saved a tremendous amount of money. We have saved on the per-GB billing and on our network structure \u2013 by not having to maintain dedicated connectivity for our in-house solutions, by not having to maintain another virtual machine in terms of anti-virus and updates, and by no longer needing a dedicated resource.<\/p>\n \u201cIt was a domino effect \u2013 the moment we put our backups into the cloud with Redstor, we saved on a number of things \u2013 the connectivity, the dedicated resource, and the nightmares.\u201d<\/p>\n Expert support<\/strong><\/p>\n Redstor\u2019s clients have 24\/7 access to a support team that draws on 20 years\u2019 knowledge and experience within the storage and backup industry.<\/p>\n Joubert added: \u201cAll the way from pre-sales to after-sales, Redstor has been absolutely tremendous, setting a new standard for what we expect from some of our other suppliers in terms of support.<\/p>\n \u201cRedstor was continuously asking us for feedback, allowing us to explore all the options, while the speed of response and level of expertise is good.<\/p>\n \u201cNine times out of ten when we log a support ticket, the first answer is the one that solves the problem.\u201d<\/p>\n OneLogix\u2019s IT staff have the reassurance that they are speaking to an organisation that is both the technology vendor and infrastructure owner.<\/p>\n Redstor also feeds all customer input directly into software development. That\u2019s why the software is constantly improving in the way clients desire.<\/p>\n Joubert said: \u201cHaving the software built and developed in-house has made a huge difference.<\/p>\n \u201cRedstor understands the product better than a reseller, who maybe would not know all the ins and outs of a system.<\/p>\n \u201cI recall once when we opened up the console to try to do an instant restore, we got an error message. We logged the support ticket and realised that our console was out of date. It had been asking us to upgrade, but we\u2019d ignored it.<\/p>\n \u201cBeing able to know exactly which button to press and at what time makes a huge difference, especially when you are stuck in a pickle and need to get a problem sorted out quickly.<\/p>\n \u201cI have dealt with support in many companies \u2013 some good, some bad but Redstor’s is great. I actually \u2018enjoy\u2019 dealing with the company. The turnaround time and efficiency are great.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" Switching data management providers proved hugely beneficial for OneLogix, a holding company for 12 specialised organisations in the transport industry. Redstor\u2019s next-generation technology has enabled the South Africa-based company to: Eliminate downtime by streaming data on demand Restore files in minutes rather than hours Free up a member of staff who previously spent all day […]<\/p>\n","protected":false},"author":25,"featured_media":24292,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34,338,399,19,306,262],"tags":[842,8440,286,2110,8439,288,441,453,1882,8441],"class_list":["post-24291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-case-study-newsletter","category-more-news","category-regional-news","category-transport","category-used","tag-data-management","tag-dawid-joubert","tag-instantdata","tag-office-365","tag-onelogix","tag-redstor","tag-saas","tag-south-africa","tag-southern-africa","tag-sql-database"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/24291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=24291"}],"version-history":[{"count":3,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/24291\/revisions"}],"predecessor-version":[{"id":24295,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/24291\/revisions\/24295"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/24292"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=24291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=24291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=24291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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