Hackers are always on the lookout for new ways to make more money. Cybercriminals have an impressive arsenal of tools to use in order to retrieve data or money from someone\u2019s network. One of the methods that they are using far more often is the tech support scam<\/p>\n
Microsoft received over 150,000 reports globally in 2017 from people who either became aware of the scam or fell victim to it. This figure is 24% higher than it was in 2016.<\/p>\n
\u201cThere are a number of ways that cybercriminals can leverage this scam to gain access of your network or steal money or information,\u201d said Indi Siriniwasa, Vice President of Trend Micro, Sub-Saharan Africa.<\/p>\n
\u201cIt takes the form of either an online customer support chat or phone call with the scammer while will try to convince you that there is something wrong with your software that needs to be immediately remedied.\u201d<\/p>\n
These fake tech support scammers pose as technical support from reputable companies, or the victim\u2019s ISP and then convince them that there is something wrong with their computer. For a fee \u2013 paid to them via credit card \u2013 the glitch can be fixed. They often ask for remote access to your computer in order to \u2018fix\u2019 it, giving them the opportunity to download malware. Through this, they have access to accounts, log in details and personal details which they could later use or sell on to other malicious actors.<\/p>\n
\u201cPeople who fall prey to these scams get stung twice – not only do they lose money, but they have compromised their personal details, opening themselves up to possible identity theft,\u201d added Siriniwasa.<\/p>\n
\u201cThe frightening thing is that this kind of attack has increased and is becoming more prevalent. Anyone can be a target.\u201d<\/p>\n
Trend Micro say you should be wary of any unsolicited phone calls from people claiming to be from a service provider or from Apple, Microsoft or any IT company. Plus, don\u2019t hand over details or give any information to anyone; instead, get more details from the individual and phone the company\u2019s customer service line to check.<\/p>\n
\u201cTake the time to check and check again,\u201d says Siriniwasa.<\/p>\n
\u201cCheck the website address you\u2019ve typed as hackers take advantage of people mistyping legitimate website addresses. Keep all your software up to date and install good, reliable security software. Stay away from any unsolicited emails and don\u2019t click on suspicious links or download suspicious documents. Be careful of the stuff you download from the internet \u2013 there are many links and downloads that may contain malware.\u201d<\/p>\n
Siriniwasa adds that, if you have been scammed, delete any remote access software immediately and use reputable security software to check for any malicious software. The next step is to change all passwords for all devices and online accounts.<\/p>\n
\u201cIf you have been a victim of a scam, it\u2019s important that you notify your bank and cancel any cards that may have been compromised,\u201d he said.<\/p>\n
\u201cReport the scam to the relevant providers. It\u2019s also wise to keep a watchful eye on your bank account. Scammers like to come back to their targets, so watch out for follow up scams. Be aware, get secure and keep the hackers at bay.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Hackers are always on the lookout for new ways to make more money. Cybercriminals have an impressive arsenal of tools to use in order to retrieve data or money from someone\u2019s network. One of the methods that they are using far more often is the tech support scam Microsoft received over 150,000 reports globally in […]<\/p>\n","protected":false},"author":25,"featured_media":24612,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4950,5,136,275,399,262],"tags":[175,449,6781,6369,1066,176,409],"class_list":["post-24611","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analysis","category-enterprise-security","category-industry-expert","category-intelligent-technology-newsletter","category-more-news","category-used","tag-apple","tag-cybercriminals","tag-hackers","tag-indi-siriniwasa","tag-isp","tag-microsoft","tag-trend-micro"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/24611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=24611"}],"version-history":[{"count":4,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/24611\/revisions"}],"predecessor-version":[{"id":24738,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/24611\/revisions\/24738"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/24612"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=24611"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=24611"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=24611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}