As hospitality providers across the globe embrace Digital Transformation, the question arises; what do intelligent hotels offer? From guestroom automation to location-based interactions, mobile engagement, hyper personalisation, APIs and integration \u2013 the goal is excellent customer service. But is Africa ready for the \u2018Digital Hotel\u2019?<\/p>\n
EOH Infor Services recently launched the Infor Hospitality suite of solutions to the African market, with events held in Cape Town and Johannesburg. At the Johannesburg event, MC KK Diaz opened proceedings by stating that, to be successful, it\u2019s essential that businesses connect people to what\u2019s important to them.<\/p>\n
\u201cModern customers don\u2019t look at the product only, they consider the overarching value proposition \u2013 what value are you offering, and what will my experience be like?\u201d he said<\/p>\n
Adriaan Rossouw, Sales Director, EOH Infor Services, Infor\u2019s Master Partner in Africa confirmed that customer expectations are changing; and they will continue to change at a rapid pace.<\/p>\n
\u201cWhat does it take to turn a vacation into an adventure?\u201d asked Rossouw.<\/p>\n
\u201cIt takes hospitality solutions that deliver change and offer customers solutions they didn\u2019t even know they needed.\u201d<\/p>\n
According to Wolfgang Emperger, VP Infor Hospitality EMEA, LATAM and India, the local market is filled with opportunities for Digital Transformation.<\/p>\n
\u201cThere is much desire in the local market for an innovative alternative from a technology and customer service perspective,\u201d he said.<\/p>\n
With multi-region, multi-language functionality, and a strong mobile functionality, the suite offers hospitality establishment a best in breed solution \u2013 even in regions where computer literacy is not as high as mobile access. Covering Property Management, Performance Management, Revenue Management, Asset Management and Human Capital Management, the industry is set to experience rapid transformation and enhanced customer satisfaction.<\/p>\n
\u201cIn hospitality, we have more information about our customers than in any other industry,\u201d said Emperger.<\/p>\n
\u201cIt\u2019s time to move from traditional hospitality to a digital experience \u2013 to the benefit of our guests.\u201d<\/p>\n
The digital hotel will soon be a reality across the continent, believes Rentia Austin, Hospitality Executive at EOH Infor Services.<\/p>\n
\u201cTraditionally, South Africa\u2019s tech adoption rate is not high \u2013 but this is changing, as the country and continent continue to evolve,\u201d said Austin.<\/p>\n
\u201cThe goal is to create exceptional experiences with a customer first, customer last approach \u2013 Infor Hospitality empowers businesses to achieve this.\u201d<\/p>\n
Manouel Mourant Samper, Channel Account Manager at Infor, agrees with this sentiment, highlighting the suite\u2019s capability to connect guests with the business and its eco-systems.<\/p>\n
\u201cIt\u2019s important to remember that cultures and influences from other markets greatly impact African countries,” he said.<\/p>\n
“South Africa is completely different to the rest of Africa, and this will be a key consideration in our strategy,\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
As hospitality providers across the globe embrace Digital Transformation, the question arises; what do intelligent hotels offer? From guestroom automation to location-based interactions, mobile engagement, hyper personalisation, APIs and integration \u2013 the goal is excellent customer service. But is Africa ready for the \u2018Digital Hotel\u2019? EOH Infor Services recently launched the Infor Hospitality suite of […]<\/p>\n","protected":false},"author":25,"featured_media":25634,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4950,7383,843,328,1197,136,6,19,9059,13],"tags":[7245,8625,2336,321,9178,389,7246,1196,986,9177,9179,9175,745,9186,9180,9176,9183,9182,9185,9184,9181],"class_list":["post-25633","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analysis","category-digital-transformation","category-editors-choice","category-features","category-hospitality","category-industry-expert","category-insights","category-regional-news","category-south-africa","category-top-stories","tag-adriaan-rossouw","tag-apis","tag-asset-management","tag-cape-town","tag-digital-hotel","tag-digital-transformation","tag-eoh-infor-services","tag-hospitality","tag-human-capital-management","tag-hyper-personalisation","tag-infor-hospitality","tag-intelligent-hotels","tag-johannesburg","tag-manouel-mourant-samper","tag-mc-kk-diaz","tag-mobile-engagement","tag-performance-management","tag-property-management","tag-rentia-austin","tag-revenue-management","tag-wolfgang-emperger"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/25633","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=25633"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/25633\/revisions"}],"predecessor-version":[{"id":25635,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/25633\/revisions\/25635"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/25634"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=25633"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=25633"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=25633"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}