Redstor, a leading provider of next-generation data management, has come to the rescue of a vets hit by a ransomware attack.<\/p>\n
Terry Wilson, the practice manager at South Africa-based Teva Veterinary Clinic, revealed how staff turned up for work on a Monday morning to discover cyber criminals had encrypted all their files.<\/p>\n
However, after a quick call to Redstor – a specialist in cloud backup, disaster recovery, archiving, search and data migration services – Wilson was told a backup copy of the clinic\u2019s data would be available within ten minutes.<\/p>\n
He then set about wiping the central server and reloading computers with Microsoft Windows software, and thanks to InstantData – Redstor\u2019s unique, user-driven technology – the practice was up and running again within the hour as if nothing had happened.<\/p>\n
\u201cI\u2019d warned staff that it would be chaos for 48 hours, but Redstor exceeded all my expectations,\u201d said Wilson.<\/p>\n
\u201cThe internal office network was working again that morning. I thought it would be a lot more tricky to get all the data.\u201d<\/p>\n
Relationship founded on protection<\/strong><\/p>\n Teva Vet became a Redstor customer three years ago following a previous ransomware attack that locked down the practice\u2019s x-ray files.<\/p>\n Wilson recalled: \u201cThey wanted US$350,000 – a ridiculous amount – money we could not afford. The ransomware corrupted our Google Drive and in trying to find a solution to that, we learned that Redstor iterates, so that every day it backs up a version that is independent of the previous one. We\u2019ve been using Redstor ever since.\u201d<\/p>\n Wilson knows the value of having a data management solution that delivers reliable backup and recovery and disaster recovery, along with archiving, discovery and insight.<\/p>\n He is also safe in the knowledge that Redstor\u2019s InstantData will reduce the impact of any further security incidents.<\/p>\n Eliminating downtime<\/strong><\/p>\n The cause of the most recent ransomware attack on Teva Veterinary Practice was a malicious email attachment.<\/p>\n It was an executable file, sent under the guise of an invoice from a trusted supplier.<\/p>\n When opened by the recipient, the ransomware downloaded, infecting the system.<\/p>\n Wilson said: \u201cYou can train staff as much as you like, but only go so far. If ransomware is hidden in an invoice, it is hard to expect staff under pressure to check executable files for hidden links.<\/p>\n \u201cThe likelihood is that we are going to be hit again, but we know we can now get up and running within an hour of being hit by a full attack where everything disappears.<\/p>\n \u201cAnother veterinary practice was hit the week before us and they lost everything. They did not have the same backup protocol that we have.\u201d<\/p>\n Proven and trusted tech<\/strong><\/p>\n Teva Veterinary Practice is one of more than 40,000 clients around the world that use Redstor to discover, analyse, control and protect their critical data.<\/p>\n Wilson said: \u201cWe realised after our first ransomware attack that we were extremely exposed and at risk. We looked online at a couple of solutions but nothing matched Redstor.<\/p>\n \u201cWhen we go to professional development conferences we are always recommending Redstor.<\/p>\n \u201cA big selling point is also that it connects and iterates, then disconnects. It\u2019s not like a remote backup to Google Drive, or Google or Drop Box or any of those solutions.<\/p>\n \u201cYou can always go back to the previous day\u2019s iteration or to whenever the data was not infected, rather than just have one massive backup and lose everything that\u2019s come after the previous full backup. That is what a lot of solution providers came to us with.<\/p>\n \u201cThe way the whole process worked with Redstor saved us immensely.\u201d<\/p>\n Redstor also allows Teva to budget confidently with a pricing model that is subscription-based, simple and predictable.<\/p>\n Wilson, whose wife Dr Karin Wilson owns the practice, can scale up or down the data he wants protected as he wishes. There are no hidden costs, no surprises.<\/p>\n Multiple copies of backups are held securely encrypted in local data centres, and the encryption key is set by the customer, ensuring no unauthorised access.<\/p>\n This is particularly important for a veterinary practice that has sensitive financial data and a legal requirement to have an offsite backup of all x-ray data for a minimum of five years.<\/p>\n Expert support<\/strong><\/p>\n Redstor\u2019s clients have 24\/7 access to a support team that draws on 20 years\u2019 knowledge and experience within the storage and backup industry.<\/p>\n If Wilson ever needs support, he has the reassurance that his IT staff are speaking to an organisation that is both the technology vendor and infrastructure owner.<\/p>\n Most important of all, though, for Wilson was that Redstor\u2019s support team were there for him when he needed them the most.<\/p>\n He recalled: \u201cIt was a Monday morning just after 8am – that\u2019s our busiest time until 9am. We didn\u2019t know what appointments were coming because we couldn\u2019t get access to any of our data – and if you can\u2019t make new appointments for fear of double-booking, your trust base is being eroded.<\/p>\n \u201cThe fact that staff could let the clients know that we would be back up and running before the morning ended was very big. The trust of our clients was restored and our staff now know that we have their backs and they are not going to be left to deal with irate clients.\u201d<\/p>\n Recover data in a few clicks<\/strong><\/p>\n Deployed and configured in 15 minutes, Redstor ensures data management is not a time-consuming task at the clinic in Somerset West, a subsidiary of Cape Town.<\/p>\n Wilson said: \u201cBecause the backup process is so simple and so easy, I admit I was suspicious that it would work. I was getting weekly reports from Redstor to confirm that everything was backing up every day and in all honesty I always thought \u2018this is too easy, too simple\u2019. We had never got around to testing a full recovery so when we did it for the first time it was under a massive amount of duress. However, I couldn\u2019t fault it and there was a massive amount of elation to see that it actually worked.\u201d<\/p>\n Danie Marais, Director of Software Development at Redstor, says the InstantData solution enables data to be streamed in real time to any device, making downtime a thing of the past.<\/p>\n \u201cThere is no need to wait for full recovery – gain immediate access to automated, encrypted and secure online backup and recovery,\u201d she said.<\/p>\n \u201cSimplified data management admin every week and fast 24\/7\/365 access to a support team that draws on 20 years\u2019 knowledge and experience within the storage and backup industry.<\/p>\n \u201cWe are proud of our ongoing relationship with Teva Veterinary Clinic and happy to have been in the position to protect our client so that they are able to continue operating without any risk from security. Businesses today have little option but to be proactive when it comes to cybersecurity. We are delighted that Teva Veterinary Clinic was not affected in any way.\u201d<\/p>\n Fast Facts<\/strong><\/p>\n Challenges<\/strong><\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Recovering data after ransomware attack<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Keeping practice working while data is recovered<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Requirement to avoid time-consuming data management process<\/p>\n \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Difficulty finding expert support<\/p>\n Solution<\/strong><\/p>\n InstantData, Redstor\u2019s unique on-demand streaming technology Redstor, a leading provider of next-generation data management, has come to the rescue of a vets hit by a ransomware attack. Terry Wilson, the practice manager at South Africa-based Teva Veterinary Clinic, revealed how staff turned up for work on a Monday morning to discover cyber criminals had encrypted all their files. However, after a […]<\/p>\n","protected":false},"author":25,"featured_media":26421,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34,338,46,5,329,19,183,9059,13,262],"tags":[9759,1388,321,1803,95,6614,842,58,9762,9761,622,5643,286,4964,277,288,9760,9763,453,9757,9758],"class_list":["post-26420","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-case-study-newsletter","category-data-centres","category-enterprise-security","category-healthcare","category-regional-news","category-software","category-south-africa","category-top-stories","category-used","tag-archiving","tag-backup","tag-cape-town","tag-cloud-backup","tag-cyber-criminals","tag-danie-marais","tag-data-management","tag-disaster-recovery","tag-dr-karin-wilson","tag-drop-box","tag-google","tag-google-drive","tag-instantdata","tag-microsoft-windows","tag-ransomware","tag-redstor","tag-search-and-data-migration-services","tag-somerset-west","tag-south-africa","tag-terry-wilson","tag-teva-veterinary-clinic"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/26420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=26420"}],"version-history":[{"count":3,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/26420\/revisions"}],"predecessor-version":[{"id":26425,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/26420\/revisions\/26425"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/26421"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=26420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=26420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=26420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nA data management solution that delivers reliable backup and recovery, archiving, disaster recovery and global search
\nIntelligent, policy-driven automation and sophisticated reporting with a centralised management console
\nSupport provided by an organisation that is both the technology vendor and infrastructure owner<\/p>\n","protected":false},"excerpt":{"rendered":"