{"id":27035,"date":"2019-07-02T15:36:51","date_gmt":"2019-07-02T14:36:51","guid":{"rendered":"https:\/\/www.intelligentcio.com\/africa\/?p=27035"},"modified":"2019-07-02T15:41:39","modified_gmt":"2019-07-02T14:41:39","slug":"employees-in-companies-embracing-digital-transformation-have-increased-job-satisfaction","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/africa\/2019\/07\/02\/employees-in-companies-embracing-digital-transformation-have-increased-job-satisfaction\/","title":{"rendered":"Employees in companies embracing Digital Transformation have increased job satisfaction"},"content":{"rendered":"<p>New research from ServiceNow a leading enterprise cloud based provider of digital workflows, has revealed that in EMEA companies, embracing workplace automation, report greater job satisfaction (62%), customer satisfaction (71%) boosted productivity (72%) and increased time for creativity (62%). Two thirds say workplace automation improves their organisation\u2019s financial performance and nearly half believe they benefit from job creation.<\/p>\n<p>EMEA employees express that the rise in digitisation enables them to benefit from automating menial tasks, subsequently improving their opportunities for advancement (64%) and more meaningful work. Yet fewer than one in three of companies studied (27%) have automated the processes with which they work, leaving over two thirds of work processes with substantial manual activity.<\/p>\n<p><strong>Employees worry more about change than fear of machines<\/strong><\/p>\n<p>There has been much rhetoric around \u2018fear of machines\u2019, yet employees studied worry more about change than robots taking their jobs:<\/p>\n<ul>\n<li>31% are concerned about learning new skills or processes and 28% worry about changing the way their job is performed<\/li>\n<li>Only 17% worry about losing their job<\/li>\n<li>Employees in highly digitised companies report they benefit from increased job creation (42%) as opposed to only 23% in less automated companies (23%)<\/li>\n<li>86% view AI technologies as the future of work<\/li>\n<li>Under a fifth (16%) fear being told what to do by a machine<\/li>\n<\/ul>\n<p><strong>Employees have a desire to learn and improve digital skills<\/strong><\/p>\n<ul>\n<li>66% of employees have a desire to learn or improve their digital skills<\/li>\n<li>15% say their job requires advanced digital skills<\/li>\n<li>75% believe they have the digital skills required to perform their job well<\/li>\n<li>Only 18% find adapting to digitised work processes difficult<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27038 size-large\" src=\"https:\/\/www.intelligentcio.com\/africa\/wp-content\/uploads\/sites\/5\/2019\/07\/ServiceNow-infographic-456x1024.jpg\" alt=\"\" width=\"456\" height=\"1024\" srcset=\"https:\/\/www.intelligentcio.com\/africa\/wp-content\/uploads\/sites\/5\/2019\/07\/ServiceNow-infographic-456x1024.jpg 456w, https:\/\/www.intelligentcio.com\/africa\/wp-content\/uploads\/sites\/5\/2019\/07\/ServiceNow-infographic-134x300.jpg 134w, https:\/\/www.intelligentcio.com\/africa\/wp-content\/uploads\/sites\/5\/2019\/07\/ServiceNow-infographic-768x1726.jpg 768w, https:\/\/www.intelligentcio.com\/africa\/wp-content\/uploads\/sites\/5\/2019\/07\/ServiceNow-infographic.jpg 1819w\" sizes=\"auto, (max-width: 456px) 100vw, 456px\" \/><\/p>\n<p><strong>Increased financial success<\/strong><\/p>\n<p>Employees in \u2018highly automated\u2019 organisations are more likely than those with less automated processes to report that their firms have high revenue growth, exceed financial goals and are much more profitable than competitors.<\/p>\n<ul>\n<li>55% of those in highly automated companies see higher profitability than their competitors, compared to only 31% in less automated companies<\/li>\n<li>In highly automated companies, 21% see \u2018much higher\u2019 profitability vs. 5% for others<\/li>\n<li>36% of highly automated companies report that they exceeded their financial goals compared to just 16% for others<\/li>\n<\/ul>\n<p>\u201cHighly automated companies are making use of digital workflows to simplify complex tasks, respond rapidly to users\u2019 needs and take a predictive approach to maintenance,\u201d said Chris Pope, VP Innovation, ServiceNow.<\/p>\n<p>\u201cAutomation enables employees to reclaim time spent on unfulfilling tasks and refocus it on more meaningful work. The result is significantly greater efficiency, productivity and job satisfaction compared to companies with more manually-led operations.<\/p>\n<p>\u201cActivities such as resolving customer issues are critical to customer and employee satisfaction, so they should receive more focus from an automation standpoint in the future. The question businesses need to be asking now is how they can make the necessary changes to realise these benefits.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New research from ServiceNow a leading enterprise cloud based provider of digital workflows, has revealed that in EMEA companies, embracing workplace automation, report greater job satisfaction (62%), customer satisfaction (71%) boosted productivity (72%) and increased time for creativity (62%). Two thirds say workplace automation improves their organisation\u2019s financial performance and nearly half believe they benefit [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":27039,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7383,821,399,54],"tags":[],"class_list":["post-27035","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","category-infographics","category-more-news","category-research"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/27035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=27035"}],"version-history":[{"count":2,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/27035\/revisions"}],"predecessor-version":[{"id":27041,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/27035\/revisions\/27041"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/27039"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=27035"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=27035"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=27035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}