{"id":28952,"date":"2019-09-13T11:40:48","date_gmt":"2019-09-13T10:40:48","guid":{"rendered":"https:\/\/www.intelligentcio.com\/africa\/?p=28952"},"modified":"2019-09-13T11:41:23","modified_gmt":"2019-09-13T10:41:23","slug":"transforming-customer-experience-in-financial-services-2","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/africa\/2019\/09\/13\/transforming-customer-experience-in-financial-services-2\/","title":{"rendered":"Transforming customer experience in financial services"},"content":{"rendered":"\n<p>Transactional point solutions solve a singular problem, often leading to even greater disconnect and disappointing customer experiences. According to Appian, great customer experience is all about adding value. <\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Transforming Customer Experience in Financial Services: The Future is Going to be ALL About Value\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/5QJORUHcEEg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Transactional point solutions solve a singular problem, often leading to even greater disconnect and disappointing customer experiences. According to Appian, great customer experience is all about adding value.<\/p>\n","protected":false},"author":25,"featured_media":22284,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[14],"tags":[10203,939,11047],"class_list":["post-28952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video","tag-appian","tag-customer-experience","tag-transactional-point-solutions"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/28952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=28952"}],"version-history":[{"count":2,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/28952\/revisions"}],"predecessor-version":[{"id":28954,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/28952\/revisions\/28954"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/22284"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=28952"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=28952"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=28952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}