Old Mutual Limited has selected Amazon\nWeb Services (AWS) as its preferred cloud provider and will migrate its digital\ncustomer platforms, core insurance applications, and product administration\nsystems to the cloud. <\/p>\n\n\n\n
With the help of AWS\u2019s expert professional services organisation, the company will migrate over 1,000 applications to AWS, shutting down its data centres by early 2022. <\/p>\n\n\n\n
AWS\u2019s functionality, performance,\nreliable global infrastructure and security will help Old Mutual modernise its\ntechnology infrastructure, rapidly innovate, and enhance the insurance and\nbanking experience for customers, while also improving intermediary and\nemployee interactions.<\/p>\n\n\n\n
Old Mutual is integrating AWS\u2019s analytics and Machine Learning (ML)\nservices into its business processes to drive greater insights to help the\ncompany build more personalised customer facing applications and experiences. <\/p>\n\n\n\n
Old Mutual is building a data lake on AWS, called the Information\nFabric, which will provide a single, consistent view of a customer\u2019s\ninformation across the entire business. <\/p>\n\n\n\n
Historically, it was challenging for customers to access their financial\nportfolio because their information was distributed across multiple data\nsources. Using Information Fabric, Old Mutual is in the process of refining its\nMyOldMutual customer portal, giving customers a view of their entire financial\nportfolio in one place at any time. <\/p>\n\n\n\n
Using Amazon Lex, a service for building conversational interfaces into\nany application using voice and text, Old Mutual has developed a chatbot for\nits website that provides instant responses to customers, through the\ncustomer\u2019s preferred channel \u2013 voice, email, web, or text \u2013 24 hours a day. <\/p>\n\n\n\n
Old Mutual is also pursuing other AWS ML technologies, including Amazon SageMaker, a fully managed service to build, train, and deploy ML models, and Amazon Personalize, a real-time personalisation and recommendation service, to develop new real-time financial services, including automated, self-service investment options for customers to make informed decisions when planning and saving for their financial goals.<\/p>\n\n\n\n
\u201cAWS provides us\nwith the depth and breadth of services we need to innovate like a startup, with\nthe security expected from Africa\u2019s oldest and most trusted financial services\ncompany,\u201d said Johnson Idesoh, Chief Information Officer at Old Mutual. <\/p>\n\n\n\n
\u201cWith AWS, we can\nrapidly experiment at lower costs and push the successful experiments into\nproduction faster, allowing us to improve the experience for existing customers\nand attract new ones. AWS understands this high level of customer focus, which\nis why we see them as far more than just a technology supplier. We are working\nclosely with AWS to not only serve our customers, but also support the development\nof technology skills in Africa by offering ongoing cloud training programs for\nemployees.\u201d<\/p>\n\n\n\n
Andy Isherwood, Vice\nPresident and Managing Director EMEA, Amazon Web Services, added: \u201cFinancial\nservices organisations are turning to AWS because we offer them the broadest\ncapabilities, best performance, and highest levels of security.<\/p>\n\n\n\n
\u201cFor nearly two centuries, Old Mutual has been trusted by people across Africa. By moving off rigid, legacy technologies to flexible and scalable cloud technologies on AWS, Old Mutual will continue to maintain trust and delight their customers by offering more personalised services.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Old Mutual Limited has selected Amazon Web Services (AWS) as its preferred cloud provider and will migrate its digital customer platforms, core insurance applications, and product administration systems to the cloud. With the help of AWS\u2019s expert professional services organisation, the company will migrate over 1,000 applications to AWS, shutting down its data centres by […]<\/p>\n","protected":false},"author":25,"featured_media":29516,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34,338,182,46,13,262],"tags":[11392,11393,732,11395,619,932,125,11390,11394,392,7257,11391,11389],"class_list":["post-29515","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-case-study-newsletter","category-cloud","category-data-centres","category-top-stories","category-used","tag-amazon-lex","tag-amazon-personalize","tag-amazon-web-services","tag-andy-isherwood","tag-aws","tag-chatbot","tag-data-centre","tag-information-fabric","tag-johnson-idesoh","tag-machine-learning","tag-ml","tag-myoldmutual","tag-old-mutual-limited"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/29515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=29515"}],"version-history":[{"count":5,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/29515\/revisions"}],"predecessor-version":[{"id":29522,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/29515\/revisions\/29522"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/29516"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=29515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=29515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=29515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}