Euphoria Telecom has launched the latest version of its market leading\ncloud-based business Telephone Management System (TMS). <\/p>\n\n\n\n
The new TMS version 3 is packed with easy-to-use features and is capable\nof significantly improving business efficiency whilst delivering powerful\nreporting and workforce management capabilities.<\/p>\n\n\n\n
It is designed specifically for the South African market and uses\ninternational best practice development methodologies.<\/p>\n\n\n\n
Euphoria Telecom CEO John Woollam says the system empowers businesses to\ncontrol, manage, automate, personalise and analyse every aspect of a company\u2019s\nphone system from one central point. <\/p>\n\n\n\n
“You simply log-in to the TMS, from anywhere, make any change you\nrequire, and it\u2019s done,\u201d he said. <\/p>\n\n\n\n
“The new TMS is the result of nine years of building, learning and\ndeveloping – and the end product is incredible. All the basics that our\ncustomers love are still available, but they are now even easier to\nuse. And there is a host of additional features that are accessible\nthrough an upgraded web interface which is faster and better than ever before.\u201d<\/p>\n\n\n\n
Version 3 functionality offers multiple features such as per-extension\nbased budgeting, mobile device applications (for both Android and IOS) that\nensure full landline mobility and remote office deployment. Customers can also\naccess browser phone applications, POPIA compliant call recording, global\ncontact manager and extremely rich reporting tools.<\/p>\n\n\n\n
Furthermore, overseeing team members is simplified with the new ‘User\nManager’ feature that provides business owners with the freedom to give team\nleaders and managers access to specific sections of the TMS. By setting\npermissions for certain users, managers can easily control access to\nsensitive team data. <\/p>\n\n\n\n
\u201cOur TMS user interface allows full PBX control of every aspect,\nenabling management to restrict and secure their business phone system data and\nuser functionality as required,\u201d said Woollam.<\/p>\n\n\n\n
\u201cReporting is a dream with Euphoria\u2019s proactive scheduled reporting\nfeature. <\/p>\n\n\n\n
\u201cOne can now schedule reports to be delivered directly into your inbox\nhourly, daily, weekly or monthly. Version 3 also offers our customers the\nopportunity to design their own personalised reports.<\/p>\n\n\n\n
\u201cThe customer experience can easily be managed with our SLA answer time\nadherence feature that provides you with a better understanding of your\ncustomer wait-to-answer times and overall experience.<\/p>\n\n\n\n
Management features include detailed drilldown functionality as well as\ngreat workforce management control in being able to create company specific\npause and unpause codes, providing greater control of user productivity.<\/p>\n\n\n\n
Euphoria ensures that all data is safe and securely backed up, it is\nstored in top data centres across South Africa and Europe.<\/p>\n\n\n\n
\u201cWe know that collaboration with other platforms through our integration\ntechnology is a critical component of our latest version. We have worked\nextremely hard to develop advanced Webhook features that make it possible for\ncustomers to integrate with other platforms that allow for API integration,\u201d said\nWoollam.<\/p>\n\n\n\n
“We offer so much more than a just a phone system, we provide a\ngame changing business tool that can take companies of all sizes to the next\nlevel.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Euphoria Telecom has launched the latest version of its market leading cloud-based business Telephone Management System (TMS). The new TMS version 3 is packed with easy-to-use features and is capable of significantly improving business efficiency whilst delivering powerful reporting and workforce management capabilities. It is designed specifically for the South African market and uses international […]<\/p>\n","protected":false},"author":25,"featured_media":29671,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[182,275,103,19,9059,382,13,262],"tags":[97,1372,3948,6062,6559,453,11465,11328,11466,11467],"class_list":["post-29670","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud","category-intelligent-technology-newsletter","category-mobile","category-regional-news","category-south-africa","category-telecom","category-top-stories","category-used","tag-android","tag-euphoria-telecom","tag-ios","tag-john-woollam","tag-popia","tag-south-africa","tag-telephone-management-system","tag-tms","tag-tms-version-3","tag-user-manager"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/29670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=29670"}],"version-history":[{"count":5,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/29670\/revisions"}],"predecessor-version":[{"id":29708,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/29670\/revisions\/29708"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/29671"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=29670"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=29670"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=29670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}