By\nstreamlining its entire logistics and last-mile delivery process, Bidvest\nWaltons can deliver on its promise and improve the overall customer\nexperience. The stationer has subscribed to Picup\u2019s Transport Management\nSystem (TMS) to deliver a reliable logistics solution. <\/p>\n\n\n\n
The\npartnership was born when Bidvest Waltons encountered Picup through an ongoing\nproject to improve service delivery and efficiencies from its main distribution\ncentre in the Western Cape.<\/p>\n\n\n\n
Picup\nthen came to Bidvest Waltons\u2019 aid during a strike, in a dire situation, where\nexisting delivery methods were strained – causing a massive backlog in\ndeliveries. Thereafter, Picup was retained to assess the driver routing and\noverall distribution model.<\/p>\n\n\n\n
Weekly\nsite visits with key stakeholders were conducted to understand the existing\noperations, systems and constraints. Picup had to analyse different departments\nand role players and provide a tailored logistics solution through the TMS.<\/p>\n\n\n\n
Picup is\ndifferent from conventional couriers because its advanced technology and fleet\nmanagement tools enable companies to deliver using their own fleet, a third\nparty courier or its own crowdsourced driver network.<\/p>\n\n\n\n
Antonio Bruni, Picup CEO, says after the evaluation, it was very clear that Bidvest Waltons could use Picup\u2019s technology to manage its fleet more efficiently. <\/p>\n\n\n\n
\u201cWhen volumes increased, there was definitely value in using Picup as a delivery partner. Our crowdsourced driver network was clearly the answer during the strike,” said Bruni.<\/p>\n\n\n\n
\u201cThe Picup driver app allows routes to be optimised, eliminating the choice of familiar routes. This saves time and reduces fuel and maintenance costs considerably.”<\/p>\n\n\n\n
The\nPicup TMS has saved Bidvest Waltons both time and money during the last mile,\nas well as given the company full visibility of each individual delivery. This\nensures driver accountability and benchmarking which drives good behaviour and\noverall efficiencies.<\/p>\n\n\n\n
\u201cOne of\nthe reasons for this high success rate is our driver-partner remuneration\nmodel. We use a ‘pay per parcel’ method versus the ‘pay by volumetric-weight’\nmethod that most conventional couriers use,\u201d Bruni adds.<\/p>\n\n\n\n
The TMS\nautomatically processes addresses and converts them into GPS coordinates in\nreal-time – based on the GPS co-ordinates of the device using the Picup app.<\/p>\n\n\n\n
Bruni says in last-mile delivery, incorrect addresses can be a major hiccup particularly in a South African environment.<\/p>\n\n\n\n
\u201cIncorrectly captured and changing address information is an unavoidable risk, especially for companies with a large number of customers or customers with a large, or growing, number of branches,” he said.<\/p>\n\n\n\n
In the\nevent of addresses needing to be corrected, as identified through driver\nfeedback on the app, a dedicated Data Integrity Team is able to \u2018shift the\nlocation pin\u2019 to a more accurate or relevant location. Once an address has been\ncorrected, Picup\u2019s AI modules automatically update the client\u2019s information.<\/p>\n\n\n\n
Bidvest\nWaltons has also implemented the Picup Warehouse solution where parcels are\nlabelled and packed according to their allocation. Once the parcels leave the\nwarehouse, they can be tracked in real-time. The solution fully integrates with\nBidvest Waltons\u2019 invoicing system for seamless operation.<\/p>\n\n\n\n
The\nDispatch Control System (DCS) allows for parcels to be labelled and packed\naccording to allocation. This mitigates delays during dispatch and provides\nparcel-level visibility post-dispatch.<\/p>\n\n\n\n
By\nintegrating into Bidvest Waltons\u2019 ERP system, Picup has gained a holistic view\nof organisation-wide data and identified areas where the TMS technology could\nimprove the efficiency of the supply chain.<\/p>\n\n\n\n
The\nsuccess of Picup\u2019s TMS has given Bidvest Waltons full visibility on its\ndeliveries. The solution enables them to geocode all of their addresses and\napproximate the cost of each trip in advance, empowering them to make an\ninformed decision as to which delivery option is the most efficient and\ncost-effective.<\/p>\n\n\n\n
The\nEnterprise platform has a built-in search engine, this allows users to access\ninvoices and electronic Proof of Delivery more easily. It also provides time\nstamps for key points in the supply chain like when the parcel was collected or\ndelivered.<\/p>\n\n\n\n
Picup is\na customisable driver app which allows drivers and fleet managers to\ncommunicate with one another in real-time. Every action on the app is tracked\nand channeled into meaningful analysis, reporting dashboards and real-time\nalerts.<\/p>\n\n\n\n
This\nimproves transparency amongst departments as the customer relations team can\ntrack parcels in real-time and proactively keep customers up-to-date if there\nare unexpected delays in delivery.<\/p>\n\n\n\n
Operational\nteams at Bidvest Waltons can now monitor their dashboards with live information,\nfailed customer deliveries and can also gain insight into driver behaviour.\nThey are now able to manage timing with exceptional accuracy and provide\ncustomers with personalised feedback through advanced delivery notifications.<\/p>\n\n\n\n
The\nchange in driver behaviour has resulted in on-time departures,\nroute-optimisation, adherence and route accountability.<\/p>\n\n\n\n
To\nprovide visibility into past, present and future orders, the Picup TMS has a\nbuilt-in search engine. This allows users across different departments to access\ninvoices, electronic proof of collection and delivery, an overview of area\ndensity, and customer and fleet insights.<\/p>\n\n\n\n
Bidvest\nWaltons is now able to plan and fine-tune deliveries, tweak its operational\nprocesses and redefine customer engagement in a meaningful way. Challenges\naround visibility, communications, addresses and driver behaviour have now been\neradicated using Picup\u2019s innovative approach to logistics.<\/p>\n\n\n\n
\u201cThis exciting technology is changing the face of logistics and creating a far more organised and manageable environment,” said Bruni.<\/p>\n\n\n\n
“Considering Waltons\u2019 high order volumes, it is clear that the Picup Enterprise platform can handle the logistics of any business, no matter the size.”<\/p>\n","protected":false},"excerpt":{"rendered":"
By streamlining its entire logistics and last-mile delivery process, Bidvest Waltons can deliver on its promise and improve the overall customer experience. The stationer has subscribed to Picup\u2019s Transport Management System (TMS) to deliver a reliable logistics solution. The partnership was born when Bidvest Waltons encountered Picup through an ongoing project to improve service delivery and efficiencies […]<\/p>\n","protected":false},"author":25,"featured_media":30448,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34,338,103,19,602,9059,13,269,306,262],"tags":[11325,11854,7488,11858,11857,517,8101,11326,11860,11856,11859,11328,11855],"class_list":["post-30446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-case-study-newsletter","category-mobile","category-regional-news","category-retail","category-south-africa","category-top-stories","category-trade-logistics","category-transport","category-used","tag-antonio-bruni","tag-bidvest-solutions","tag-data-integrity-team","tag-dcs","tag-dispatch-control-system","tag-erp","tag-gps","tag-picup","tag-picup-tms","tag-picup-warehouse","tag-proof-of-delivery","tag-tms","tag-transport-management-system"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/30446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=30446"}],"version-history":[{"count":4,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/30446\/revisions"}],"predecessor-version":[{"id":30456,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/30446\/revisions\/30456"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/30448"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=30446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=30446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=30446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}