{"id":30857,"date":"2019-12-13T09:06:35","date_gmt":"2019-12-13T09:06:35","guid":{"rendered":"https:\/\/www.intelligentcio.com\/africa\/?p=30857"},"modified":"2019-12-13T10:59:00","modified_gmt":"2019-12-13T10:59:00","slug":"leading-csp-increases-revenue-by-10-with-nexign","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/africa\/2019\/12\/13\/leading-csp-increases-revenue-by-10-with-nexign\/","title":{"rendered":"Leading CSP increases revenue by 10% with Nexign"},"content":{"rendered":"\n

Success story summary<\/strong><\/p>\n\n\n\n

Chinguitel\nis one of the largest communications service providers in Mauritania.<\/p>\n\n\n\n

When Chinguitel\u2019s billing system\nfailed to bill subscribers accurately and revenue decreased, the company worked\nquickly to resolve the problem. Chinguitel compared solutions from several\ncompanies and chose Nexign.<\/p>\n\n\n\n

Challenge<\/strong><\/p>\n\n\n\n

Chinguitel has an excellent\nreputation for providing subscribers with top-notch services, yet the company\nnever stops innovating.<\/p>\n\n\n\n

Chinguitel\u2019s previous billing system was built solely\nfor prepaid subscribers. To serve post-paid subscribers, the CSP used an\nin-house solution. As the two systems were not integrated consistently, when\nnew products and services were introduced, postpaid subscribers were not billed\ncorrectly. <\/p>\n\n\n\n

\u201cOur legacy system had limited\nfunctionality\u201d said Radi Abdalla Ali Almamoun, Chef Technical Officer at\nChinguitel. <\/p>\n\n\n\n

\u201cIt was built for prepaid\nsubscribers, so when people requested additional services they received them\nbut weren\u2019t billed correctly which resulted in revenue loss.\u201d<\/strong><\/p>\n\n\n\n

To improve subscriber services,\nChinguitel replaced its outdated, inflexible billing system with a modern,\nconverged solution designed for the digital era. <\/p>\n\n\n\n

The\nsolution  <\/strong><\/p>\n\n\n\n

Chinguitel launched 27 new\nsubscriber services within the first 12 months of implementing Nexign. Almamoun\nsaid one of the most lucrative new services is based on geographic location.<\/p>\n\n\n\n

\u201cWe target locations where our market share is low and offer service that is extremely competitive,\u201d he said. <\/p>\n\n\n\n

\u201cWe gain new subscribers, and they\ngain best-in-class service.\u201d <\/p>\n\n\n\n

Chinguitel\u2019s subscriber base is\ngrowing fast. It\u2019s expected to reach 1.5 million by the end of 2019.<\/p>\n\n\n\n

\u201cWe have more leverage in the market than ever before because Nexign makes business operations more efficient,\u201d added Almamoun. <\/p>\n\n\n\n

\u201cSince subscriber information is\nunified, our call centre resolves issues more efficiently. Before we deployed\nNexign subscribers\u2019 details were scattered in several locations and calls were\noften sent to the technical team for resolution. <\/p>\n\n\n\n

\u201cThanks to Nexign, calls to the\ntechnical team have decreased by 40%, allowing them to focus on core duties\nsuch as reporting and analysis, which also improves business efficiency.\u201d <\/p>\n\n\n\n

Efficiency is a hallmark of Nexign.\n<\/p>\n\n\n\n

\u201cOne of the key reasons for\nselecting Nexign was efficiency,\u201d said Almamoun. <\/p>\n\n\n\n

\u201cThe Nexign team implemented our\nnew billing system and migrated our subscribers in record time – in just over\nseven months – while Nexign\u2019s competitors said they needed up to 18 months to\ncomplete the project. Finishing faster let us improve subscriber services\nfaster.\u201d<\/p>\n\n\n\n

Shortly after Nexign completed the\nimplementation, Mauritania\u2019s government announced an overhaul of the country\u2019s\ncurrency, which changed its value. Nexign integrated the changes into\nChinguitel\u2019s billing system within three weeks.<\/p>\n\n\n\n

\u201cIf Nexign hadn\u2019t acted that quickly and efficiently, the government could have fined us up to US$200,000,\u201d said Almamoun said. <\/p>\n\n\n\n

\u201cOne of the things we appreciate most about Nexign is loyalty. They didn\u2019t abandon us after deploying their solution \u2014 they\u2019ve been with us ever since. Nexign manages our billing system so we can focus on providing the very best subscriber services.\u201d<\/p>\n\n\n\n

The very best subscriber services\ninclude digital services. Nexign is helping Chinguitel address the challenges\nof digitalisation, including digitising business processes to support growth,\nenabling analytic-based decisions to improve business agility, and creating\nmore subscriber services to increase loyalty and diversify revenue streams. <\/p>\n\n\n\n

\u201cWe have plans to capitalise on the\nInternet of Things (IoT) so we can provide subscribers with more personalised,\nrelevant services,\u201d said Almamoun. <\/p>\n\n\n\n

\u201cWe\u2019re confident our Digital Transformation\nwill be successful and efficient with Nexign.\u201d<\/p>\n\n\n\n

The\nresults<\/strong><\/p>\n\n\n\n

Modern,\nconverged solution boosts revenue by 10%:<\/strong> <\/strong>Nexign Converged BSS and Nexign Network Monetisation Suite\nmake business operations more efficient, giving Chinguitel more leverage in the\nmarket to boost revenue<\/p>\n\n\n\n

Subscriber base is projected to increase by 50%<\/strong>: Nexign gives Chinguitel
the flexibility to offer new, competitive services that will grow the subscriber base to 1.5 million by the end of 2019<\/p>\n\n\n\n

Digital\nTransformation will support long-term growth<\/strong>: Nexign\u2019s engineering excellence, customised processes and a\nrelentless focus on total cost of ownership and revenue-stream diversification\nwill help Chinguitel digitalise its business.<\/p>\n\n\n\n

\u201cNexign Converged BSS and Nexign Network\nMonetisation Suite were the obvious choice,\u201d said Almamoun.<\/p>\n\n\n\n

\u201cBilling and charging are more accurate, revenue is increasing by 10% compared to the legacy system and our subscriber base is expected to reach 1.5 million by the end of 2019.\u201d<\/p>\n\n\n\n

\u201cNexign also helps us be more competitive. We\u2019re\ncreating innovative new services that meet subscribers\u2019 specific needs.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"

Success story summary Chinguitel is one of the largest communications service providers in Mauritania. When Chinguitel\u2019s billing system failed to bill subscribers accurately and revenue decreased, the company worked quickly to resolve the problem. Chinguitel compared solutions from several companies and chose Nexign. Challenge Chinguitel has an excellent reputation for providing subscribers with top-notch services, […]<\/p>\n","protected":false},"author":25,"featured_media":30868,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[565,34,338,7383,19,13,262,9060],"tags":[12011,8829,389,155,390,6928,8147,12016,12017,12015],"class_list":["post-30857","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking-finance","category-case-studies","category-case-study-newsletter","category-digital-transformation","category-regional-news","category-top-stories","category-used","category-west-africa","tag-chinguitel","tag-communications-service-providers","tag-digital-transformation","tag-internet-of-things","tag-iot","tag-mauritania","tag-nexign","tag-nexign-converged-bss","tag-nexign-network-monetisation-suite","tag-radi-ali-almamoun"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/30857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=30857"}],"version-history":[{"count":6,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/30857\/revisions"}],"predecessor-version":[{"id":30873,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/30857\/revisions\/30873"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/30868"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=30857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=30857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=30857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}