Digital Transformation swept across businesses and industries in 2019, gaining momentum for a surge yet to be fully realised. <\/p>\n\n\n\n
Bringing with it a year of decision-making and profound change, Grant Phillips, e4 Group CEO, says that 2019 was the year where businesses recognised that Digital Transformation is now a prerequisite for not only success, but relevance.<\/p>\n\n\n\n
\u201cDigitalisation and automation were two stand-out trends during the year,” he said.<\/p>\n\n\n\n
“While adoption rates vary across industries, any business with a consumer front-end has had to consider digital enablement. Broader technology access has created more savvy consumers who are expecting personalisation of their technology experience.”<\/p>\n\n\n\n
Phillips says that customer retention will be driven by this experience, making 2020 the year where UX design will become crucial in Digital Transformation journeys. <\/p>\n\n\n\n
\u201cDigital innovation is not simply about abandoning previous manual processes, but rather it is more about bringing a business in line with latest trends and building future proof technologies. It is crucial for any businesses wanting to be relevant in the next three years, but without a UX-driven approach, this Digital Transformation journey could well create more challenge than opportunity.\u201d<\/p>\n\n\n\n
Phillips says that data security has been another focus as a result of the prolific big data trend and POPIA. <\/p>\n\n\n\n
\u201cThe move to all things digital has created massive commercial opportunities around data but realising this in a POPIA compliant way is a challenge numerous enterprises are grappling with currently,” he said.<\/p>\n\n\n\n
“There are vast amounts of untapped data out there, which once secured and compliant, can become a crucial asset to any business. The urgency around a compliant data ecosystem will continue to grow into 2020 as the regulation takes hold and data continues to multiply.\u201d<\/p>\n\n\n\n
Cloud, says Phillips, remained a dominant trend throughout the year. <\/p>\n\n\n\n
While broad based cloud migration is still a way off for most African organisations, the acceleration of cloud enablement infrastructure within our borders has created plenty of hype.<\/p>\n\n\n\n
\u201cWe, as are many of our clients and partners, are dedicating substantial resource to understanding the commercial and practical benefits of public cloud in particular.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Digital Transformation swept across businesses and industries in 2019, gaining momentum for a surge yet to be fully realised. Bringing with it a year of decision-making and profound change, Grant Phillips, e4 Group CEO, says that 2019 was the year where businesses recognised that Digital Transformation is now a prerequisite for not only success, but […]<\/p>\n","protected":false},"author":25,"featured_media":26375,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4950,7383,6,399],"tags":[22,389,12273,12272,6559],"class_list":["post-31397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analysis","category-digital-transformation","category-insights","category-more-news","tag-cloud","tag-digital-transformation","tag-e4-group","tag-grant-phillips","tag-popia"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/31397","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=31397"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/31397\/revisions"}],"predecessor-version":[{"id":31401,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/31397\/revisions\/31401"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/26375"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=31397"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=31397"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=31397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}