UCOOK, South Africa’s largest online meal kit provider, has scaled\nfrom 24 meals in its first delivery five years\nago, to thousands every week now thanks to Picup\u2019s\ndisruptive logistics solution.<\/p>\n\n\n\n
UCOOK\u2019s expert\nfood team collaborates with top SA chefs and food talent to produce 12 inspired\nrecipes each week. Customers can choose their favourites online and have\npre-portioned ingredients with recipe cards delivered.<\/p>\n\n\n\n
Bunna Booyens, UCOOK Head of Logistics, says Picup is responsible for around 2,600 of UCOOK\u2019s weekly deliveries, ensuring that all meals are delivered on time and with a smile. <\/p>\n\n\n\n
\u201cCustomers can choose which recipes they\u2019d like to cook each week. Our fresh, locally sourced ingredients \u2013 in the perfect portions \u2013 are delivered straight to the doors of our customers each week,” he said.<\/p>\n\n\n\n
Picup\u2019s\nreliable tech, responsive support and crowdsourced fleet have allowed\nUCOOK to scale without the teething problems one would generally experience\nwhen using traditional carriers. Picup\u2019s Transport Management System (TMS)\nhelps streamline the entire logistics and last-mile delivery process.<\/p>\n\n\n\n
Booyens says convenience is a core competency in UCOOK\u2019s offering. <\/p>\n\n\n\n
“The only time UCOOK has any human-to-human interaction with a customer is upon delivery,\u201d he said. <\/p>\n\n\n\n
\u201cLogistics is therefore critically important to ensuring a great and complete customer experience, portraying the values of our brand.<\/p>\n\n\n\n
\u201cThere\nare many reasons why UCOOK has entrusted Picup with so many of its last-mile deliveries.\nFirstly, Picup’s Transport Management System (TMS) offers a digital proof of delivery.\nWith access to the Picup backend, we can view all PODs, delivery times, who the\nreceiver of the parcel is and what their\nrelation to the customer is.\u201d<\/p>\n\n\n\n
Booyens\nsays UCOOK\u2019s offering is continually changing and Picup has managed to adapt\nand provide specific, customer-focused solutions to meet their needs. <\/p>\n\n\n\n
\u201cRoute\noptimisation is extremely important because most of our deliveries are in the\nbig cities, mainly Cape Town and Johannesburg,\u201d he said.<\/p>\n\n\n\n
\u201cPicup\u2019s\ntechnology clusters meal-kits that are going to similar addresses and it\nauto-creates a route \u2013 based on live traffic \u2013\nwhich makes planning incredibly easy. UCOOK is also able to generate and\ndownload custom tracking waybills through the Picup Enterprise TMS.\u201d<\/p>\n\n\n\n
Ashley\nArendse, Picup HR manager, says Picup also offers real-time visibility using\nGoogle Maps with a vehicle tracker, allowing UCOOK to view all drivers in a\nlive environment and to predict and correct movements.<\/p>\n\n\n\n
“We\noffer Accurate Geocoded Addresses, where all addresses are first automatically\ngeocoded by our technology and then vetted by our Data Integrity Team (DIT),\nensuring that delivery coordinates are accurate,\u201d said Arendse.<\/p>\n\n\n\n
Picup\nTMS offers integrated customisable SMS and email notifications to let customers\nknow when the delivery is around the corner. The SMS sent to customers includes\na link to track the driver with all their details, and emails sent to remind customers that their meal kit is on the\nway also notifies them when it had been successfully delivered.<\/p>\n\n\n\n
Arendse\nsays the synergy between Picup and UCOOK is of an exciting, agile nature. <\/p>\n\n\n\n
\u201cBoth teams\nare obsessed with innovation and providing the best customer experience to\ntheir respective clients,\u201d he said.<\/p>\n\n\n\n
\u201cThe\nmost important thing about having a good experience with a brand is managing\ncustomer expectations. Picup\u2019s tech has allowed us to manage our customer\nexpectations more effectively and responsively. They have a friendly,\nresponsive and knowledgeable support team who help drivers with any issues and\nassist UCOOK with any queries relating to delivery.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
UCOOK, South Africa’s largest online meal kit provider, has scaled from 24 meals in its first delivery five years ago, to thousands every week now thanks to Picup\u2019s disruptive logistics solution. UCOOK\u2019s expert food team collaborates with top SA chefs and food talent to produce 12 inspired recipes each week. Customers can choose their favourites […]<\/p>\n","protected":false},"author":25,"featured_media":31559,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34,338,399,19,9059,269,262],"tags":[12339,12338,12336,321,745,11326,12337,2033,453,11855,12335],"class_list":["post-31558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-case-study-newsletter","category-more-news","category-regional-news","category-south-africa","category-trade-logistics","category-used","tag-accurate-geocoded-addresses","tag-ashley-arendse","tag-bunna-booyens","tag-cape-town","tag-johannesburg","tag-picup","tag-picup-enterprise-tms","tag-sms","tag-south-africa","tag-transport-management-system","tag-ucook"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/31558","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=31558"}],"version-history":[{"count":5,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/31558\/revisions"}],"predecessor-version":[{"id":31649,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/31558\/revisions\/31649"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/31559"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=31558"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=31558"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=31558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}