{"id":31742,"date":"2020-01-30T15:35:24","date_gmt":"2020-01-30T15:35:24","guid":{"rendered":"https:\/\/www.intelligentcio.com\/africa\/?p=31742"},"modified":"2020-01-30T15:35:26","modified_gmt":"2020-01-30T15:35:26","slug":"the-avaya-ai-enabled-customer-journey","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/africa\/2020\/01\/30\/the-avaya-ai-enabled-customer-journey\/","title":{"rendered":"The Avaya AI-enabled customer journey"},"content":{"rendered":"\n<p>In this video from Avaya, you can find out how Artificial Intelligence (AI) can help improve your customers\u2019 experience and your agents\u2019 productivity throughout their entire journey. <\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The Avaya AI-Enabled Customer Journey\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/HbBohLQha5g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this video from Avaya, you can find out how Artificial Intelligence (AI) can help improve your customers\u2019 experience and your agents\u2019 productivity throughout their entire journey.<\/p>\n","protected":false},"author":25,"featured_media":29061,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[14],"tags":[496,386,237],"class_list":["post-31742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video","tag-ai","tag-artificial-intelligence","tag-avaya"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/31742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=31742"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/31742\/revisions"}],"predecessor-version":[{"id":31743,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/31742\/revisions\/31743"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/29061"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=31742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=31742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=31742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}