Raya\nContact Centre, a leading Business Process Outsourcing service provider with\ncontact centres in the UAE, Egypt and Poland, has announced that it has\nsuccessfully enabled its entire contact centre workforce to work remotely. <\/p>\n\n\n\n
The\nnews comes as efforts are being made to combat the spread of coronavirus and as\norganisations across the Middle East, Europe and North Africa (MENA) follow the\nsocial distancing recommendations of government and healthcare authorities, <\/p>\n\n\n\n
As\nthe company\u2019s contact centre is built on Avaya solutions, Avaya played a\ncritical role in ensuring a seamless transition that resulted in no cost\nimplications for Raya Contact Centre. <\/p>\n\n\n\n
\u201cAs\nthe BPO services provider to clients that include highly reputed regional and\ninternational businesses, it is imperative that we keep operations on track,\nwhile prioritising the safety and well-being of our staff,\u201d said Yasser M.\nSharaf, IT Director at Raya Contact Centre. <\/p>\n\n\n\n
\u201cAvaya\nhas been extremely proactive in anticipating our Business Continuity requirements\nand implementing a solution without us having to incur any additional costs.\nThis has given us the ability to utilise our existing investments to seamlessly\ntransition our workforce to a remote working arrangement.\u201d<\/p>\n\n\n\n
This\nis in line with Avaya\u2019s on-going efforts to ensure Business Continuity for its\ncustomers during the COVID-19 pandemic. In addition to already offering its\ncloud-based collaboration app, Avaya Spaces, free of cost to all educational\ninstitutions and non-profit organisations globally, the company has announced\nthat, as of today, its clients can request a 90-day complimentary access\nlicense to convert their existing office-based contact centre agents to remote\nworkers. <\/p>\n\n\n\n
Furthermore,\nat the end of the 90-day complimentary period, users have the option to convert\nthose licenses to a monthly subscription, to offer more agility and improve\navailability of services.<\/p>\n\n\n\n
Avaya\nhas also announced the launch of global COVID-19 technical hotlines for\ncustomers and partners who are looking for 24\/7 support and guidance to help\ntransition to remote workforce deployment models.<\/p>\n\n\n\n
\u201cAvaya,\nwith software deployed to support over 5 million contact centre agents, has\nmoved rapidly to enable more than 150,000 remote agents as our customers\naddress the challenges of COVID-19,\u201d said Jim Chirico, Avaya President and CEO.\n<\/p>\n\n\n\n
\u201cWe\ncontinue to actively engage with organisations worldwide to help them\ntransition their operations to a flexible, remote model, enabling agents to\nstay productive and provide customers the experience they have come to expect. Millions\nof users around the world depend on our unified communications, collaboration\nand contact centre products, so we continue to look for ways we can step up and\nhelp.\u201d<\/p>\n\n\n\n
To\nlearn how to sign-up for the complementary Avaya contact centre solutions offers,\neligible organisations are asked to visit\nthis web page.<\/a><\/p>\n\n\n\n