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Freshworks, a leading software company empowering businesses to delight their customers and employees, has unveiled survey findings that reveal a startling divide between employee expectations and the reality of the workplace technology experience. In the wake of the pandemic, regional businesses have doubled down on Digital Transformation, however, nearly half (47%) of employees in the Middle East and Africa (MEA) report that technology issues at work have since increased their stress levels, harming their mental health. <\/p>\n\n\n\n
Workplace tech pivotal in the region\u2019s war for talent<\/strong> <\/p>\n\n\n\n Unsurprisingly, with employee well-being now so heavily dependent on technology, it is becoming increasingly important to stem the Great Resignation. The majority (69%) of MEA line of business (LOB) leaders expressed the need for good technology to win the war for talent, and 79% recognise that high-calibre employees will consider looking for a new employer if their current job does not provide access to the tools, technology, or information they need to do their jobs well. <\/p>\n\n\n\n This is echoed by over half (56%) of employees who said their company could probably dissuade them from finding a new job if they invested in automation. Technologies that enable or support hybrid and remote working are also viewed favourably by MEA employees with half (51%) saying such solutions have increased their happiness at work. <\/p>\n\n\n\n Irrespective of what innovations companies choose to deploy, it is abundantly clear that one feature is now a must have \u2013 simplicity. A staggering 86% of LOB leaders surveyed by Freshworks said their employees have higher expectations of technology to be easier to use since the pandemic. <\/p>\n\n\n\n Reputation, productivity, employee well-being hang in the balance<\/strong> <\/p>\n\n\n\n Freshworks\u2019 report showed a clear correlation between employees\u2019 perception of their employer and the latter\u2019s digital maturity, with 42% stating that their company\u2019s workplace technologies make them appear \u2018behind the times\u2019. Perhaps more worrisome however is that for over half (52%) of employees, this shortcoming has a direct impact on productivity and nearly a third (30%) report this harms their job satisfaction. <\/p>\n\n\n\n When implementing new IT solutions to address these shortcomings, organisations would be well served to understand the barriers employees face when embracing new technologies and tools. Here too, Freshworks\u2019 report provided invaluable insight, highlighting that MEA LOB leaders find resistance to change (72%), employees not being consulted when choosing new software applications (69%) and employees not being given sufficient time to learn to use new software (67%) to be the top challenges. <\/p>\n\n\n\n \u201cBusinesses need to take a leaf out of the consumer application playbook and ensure business applications are as intuitive and convenient to use,\u201d said Vishal Chopra, Sr Director of Marketing at Freshworks APAC & MEA. \u201cThe technology is already out there, delivering powerful, yet easy to use enterprise applications, all via the convenience of the cloud.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":" Freshworks, a leading software company empowering businesses to delight their customers and employees, has unveiled survey findings that reveal a startling divide between employee expectations and the reality of the workplace technology experience. In the wake of the pandemic, regional businesses have doubled down on Digital Transformation, however, nearly half (47%) of employees in the […]<\/p>\n","protected":false},"author":48,"featured_media":49728,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[260,54,13,262],"tags":[12013,14690,817],"class_list":["post-49726","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-regional-news-newsletter","category-research","category-top-stories","category-used","tag-employee-experience","tag-freshworks","tag-research"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/49726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/comments?post=49726"}],"version-history":[{"count":2,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/49726\/revisions"}],"predecessor-version":[{"id":49845,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/posts\/49726\/revisions\/49845"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media\/49728"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/media?parent=49726"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/categories?post=49726"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/africa\/wp-json\/wp\/v2\/tags?post=49726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}