{"id":16532,"date":"2022-07-15T10:00:00","date_gmt":"2022-07-15T09:00:00","guid":{"rendered":"https:\/\/www.intelligentcio.com\/apac\/?p=16532"},"modified":"2026-07-22T14:18:52","modified_gmt":"2026-07-22T13:18:52","slug":"pt-alto-network-targets-best-in-region-service-availability-with-90-faster-rto-from-veeam","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/apac\/2022\/07\/15\/pt-alto-network-targets-best-in-region-service-availability-with-90-faster-rto-from-veeam\/","title":{"rendered":"PT ALTO Network targets best-in-region service availability with 90% faster RTO from Veeam"},"content":{"rendered":"\n

As a provider of vital transaction processing and payments infrastructure, PT ALTO Network aims to ensure that its services are always available when customers need them. To achieve its vision of becoming the most reliable payment infrastructure provider in Southeast Asia, the company looked to Veeam for a way to accelerate backup and restore processes.<\/em><\/strong><\/p>\n\n\n\n

If you use an ATM or POS in Indonesia, there\u2019s a good chance that PT ALTO Network will process the transaction. For more than 25 years, the company has delivered ATM and POS switching services-and PT ALTO Network is now expanding its offering into digital\/online payments processing.<\/p>\n\n\n\n

\u201cAs one of four domestic switching institutions or payment infrastructure service providers, we play a big role in the sustainability of the payment system in Indonesia, thus any downtime in our systems has a big impact on the Indonesian economy,\u201d said Hendri Desungku Wuntoro, IT Infrastructure Manager at PT ALTO Network.<\/p>\n\n\n\n

\u201cFor that reason, uptime is our top priority. Our long-term objective is to be the most reliable payment infrastructure company in Southeast Asia.\u201d<\/p>\n\n\n\n

PT ALTO Network relies on a hybrid cloud infrastructure consisting of virtual servers running on-premises and on Docker microservices running in the Amazon Web Services (AWS) cloud to underpin its services.<\/p>\n\n\n\n

For high availability, the company operates separate primary and Disaster Recovery data centers, each configured with 15 bare-metal servers running 300 VMware virtual machines (VMs) for production services.<\/p>\n\n\n\n

\u201cOur company is regulated by the Indonesian central bank, which means we have stringent service-level agreements [SLAs] for availability and data protection,\u201d said Wuntoro. \u201cDepending on the specific SLA, we back up our data daily, weekly or monthly.\u201d<\/p>\n\n\n\n

PT ALTO Network targeted drastic improvements to its backup process. In the past, the company managed its backup processes manually, which was time-consuming and involved hours of hands-on work each day. PT ALTO Network aimed to use leading-edge technologies to improve effectiveness, speed and accuracy in its backup process.<\/p>\n\n\n\n

\u201cManually backing up our data was inefficient, but the larger concern for the business was how long it took to restore our VMs,\u201d said Wuntoro. \u201cIf one of our systems experienced an issue, this manual approach made it difficult and time-consuming, as it could take as long as five hours to rebuild it from scratch, which was a significant source of business risk. To solve that challenge, we looked for a fresh approach.\u201d<\/p>\n\n\n\n

The Veeam solution<\/strong><\/p>\n\n\n\n

After assessing the data protection market, PT ALTO Network selected Veeam Availability Suite, including Veeam Backup & Replication and monitoring and analytics from Veeam ONE.<\/p>\n\n\n\n

\u201cWe felt that Veeam offered the best local support, which was extremely important to us,\u201d said Wuntoro. \u201cAs well as scoring highly with trusted analysts like the technological research and consulting firm Gartner, the solution is fully certified by VMware – a must-have for PT ALTO Network.\u201d<\/p>\n\n\n\n

Working with Veeam, the company ran a proof of concept (POC) to test how quickly it could back up and restore its systems. Based on the success of the POC exercise, PT ALTO Network engaged Veeam to deploy and configure the solution to protect all VMs across its business.<\/p>\n\n\n\n

\u201cTowards the end of our POC, one of our servers suffered a crash,\u201d said Wuntoro. \u201cFortunately, we\u2019d already backed up the VMs using Veeam. We restored the system into production with just a couple of clicks. That positive experience convinced us that Veeam Availability Suite was the right choice for our business.\u201d<\/p>\n\n\n\n

Today, PT ALTO Network uses the Veeam solution to back up 300 VMs in its on-premises environment. By deploying the solution on top of its VMs, the company avoids the need to procure additional hardware, helping to reduce operational costs.<\/p>\n\n\n\n

\u201cWe can now orchestrate all our backups from a single point of control – cutting our management activities from three hours to just five minutes per day,\u201d said Wuntoro. \u201cVeeam saves us time and helps us ensure that we are meeting our availability and data protection SLAs. For example, we now trigger backups automatically and receive instant alerts if they don\u2019t complete successfully. If we need to restore a VM, it\u2019s faster and easier than ever: from five hours before to as little as 30 minutes today.\u201d<\/p>\n\n\n\n

PT ALTO Network has accelerated its growth for the past four years. Even as the company scales out its digital platforms, the Veeam solution helps it ensure that data protection processes continue to run smoothly and efficiently.<\/p>\n\n\n\n

\u201cOver the last four years, our IT team has grown from two to eight full-time equivalents [FTEs],\u201d said Wuntoro. \u201cIf we still relied on data protection processes using old methods, we would need 20 to 30 FTEs to do the same task as we do now.\u201d<\/p>\n\n\n\n

Moreover, PT ALTO Network is already finding innovative ways to reuse its backup data to enhance availability.<\/p>\n\n\n\n

\u201cWe were facing an intermittent stability issue with one of our VMs, which proved tough to pin down,\u201d said Wuntoro. \u201cUsing the Veeam solution, we cloned the server and restored it to a range of different hosts, helping us diagnose and fix the problem. We are confident that Veeam Availability Suite will play an important role as PT ALTO Network strives to become Southeast Asia\u2019s most reliable payment infrastructure provider.\u201d<\/p>\n\n\n\n

Beni Sia, Vice President of South East Asia and Korea (SEAK) at Veeam Software, said: \u201cWe are committed to helping our customers redefine the way they protect and manage their data through Veeam\u2019s innovative and future-ready solutions.<\/p>\n\n\n\n

\u201cWe recognize the importance of empowering our customers to accelerate their backup and data protection processes. Particularly in the financial services sector where large volumes of critical data are at stake, robust backup solutions must be implemented to minimize downtime.<\/p>\n\n\n\n

\u201cWe are excited to work with PT ALTO Network as their trusted partner and provide them with the modern data protection solutions they need to become the most reliable payment infrastructure company in Southeast Asia.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

As a provider of vital transaction processing and payments infrastructure, PT ALTO Network aims to ensure that its services are always available when customers need them. To achieve its vision of becoming the most reliable payment infrastructure provider in Southeast Asia, the company looked to Veeam for a way to accelerate backup and restore processes. […]<\/p>\n","protected":false},"author":18,"featured_media":16545,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6,10,50,59,44,54],"tags":[1305,422,3478,173],"class_list":["post-16532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-verticals-banking-finance","category-analysis-case-studies","category-case-study-newsletter","category-south-east-asia","category-top-stories","category-used","tag-backup","tag-indonesia","tag-pt-alto-network","tag-veeam"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/16532","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/comments?post=16532"}],"version-history":[{"count":9,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/16532\/revisions"}],"predecessor-version":[{"id":17309,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/16532\/revisions\/17309"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media\/16545"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media?parent=16532"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/categories?post=16532"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/tags?post=16532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}