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\u201cAn investment in enterprise software should drive a business forward, not hold it back,\u201d said Daniel Benad, Group Vice President and Regional General Manager, Oceania, Rimini Street. \u201cUnfortunately for many organizations, annual maintenance fees from the vendor aren\u2019t just expensive, but they drain valuable internal resources. These two factors conspire to constrict innovation in businesses across the globe, when maintenance and support should do the opposite and provide businesses with the flexibility and time to strategically develop their smart path forward.\u201d<\/p>\n\n\n\n
SCEE is a leading electrical, instrumentation, communication and maintenance services company which has operated in Australia since 1978. The organization is comprised of business units and acquisitions that span commercial, mining, industrial, utilities, transport and energy infrastructure, with a focus on decarbonization. These units leverage skills and systems off each other, with a goal of partnership across the business to improve efficiency. The Group ICT function is to simplify the systems and processes in use across the varying units and ensure that collaboration is optimized.<\/p>\n\n\n\n
SCEE leverages a shared-service platform to optimize costs and value<\/strong><\/p>\n\n\n\n SCEE relied on its Oracle applications as a shared technology platform, but the Company experienced expensive vendor software support costs and required an excessive amount of internal IT resources to manage the platform. Furthermore, the software vendor was requiring a mandatory, expensive and unnecessary upgrade in order to maintain full vendor support, despite SCEE\u2019s current release being stable, proven and meeting its needs.<\/p>\n\n\n\n \u201cAnnual support and maintenance from Oracle was just too expensive and the various nuances made the applications difficult to manage internally \u2013 it was not meeting our needs,\u201d said Imre Szabo, Group ICT Manager, SCEE.<\/p>\n\n\n\n Without available internal resources, SCEE was unable to focus on its strategy to build a business application platform that fosters collaboration and optimizes efficiency and productivity across the group. SCEE wanted to find a way it needed to find a way to avoid a costly upgrade while reducing both the costs of annual maintenance and the internal labor effort required by its IT team to keep the system running smoothly and reliably.<\/p>\n\n\n\n The company began looking third-party options and turned to Rimini Street to take over the maintenance and support of its Oracle applications.<\/p>\n\n\n\n \u2018Five Star\u2019 support and additional budget, resources help accelerate<\/strong><\/p>\n\n\n\n Each Rimini Street client benefits from the Company\u2019s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement of 10-minute response times for all critical Priority 1 cases. All clients are also assigned a Primary Support Engineer with an average of 20 years of experience in enterprise software and backed by a team of functional and technical engineers. In addition, Rimini Street can support SCEE\u2019s current Oracle applications beyond the vendor-dictated support deadline.<\/p>\n\n\n\n \u201cMoving to Rimini Street has freed us to improve business services, workloads and processes and ensured we don\u2019t have to undertake an expensive and unnecessary upgrade from an Oracle version that is perfect for our needs,\u201d said Szabo. \u201cOur key people can now address procurement, invoicing, or hotdesking inefficiencies and look at innovative ways to improve how we do business.\u201d<\/p>\n\n\n\n SCEE\u2019s team now has the additional time in the day and the budget required to focus on strategic business initiatives, including a move towards a hybrid cloud service which will enable SCEE\u2019s multiple business units to more easily collaborate and operate. Furthermore, SCEE has received superior service whenever support tickets are raised.<\/p>\n\n\n\n \u201cThe IT department leave independent reviews for each closed support ticket and they\u2019re almost entirely five stars,\u201d said Szabo. \u201cMoving to third-party support wasn\u2019t just about reducing cost, but also reducing the effort required to deal with the software vendor. Rimini Street had a great reputation for providing exceptional service while also being incredibly easy to work with and our experiences with them so far validate that reputation.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" Rimini Street, a global provider of enterprise software products and services, one of the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, has announced that Southern Cross Electrical Engineering (SCEE) has switched to Rimini Street for support of its Oracle applications. The agreement enables SCEE to better maintain its […]<\/p>\n","protected":false},"author":21,"featured_media":20299,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[51,55,42,44,54],"tags":[2142,3863,877,876,3861,3862],"class_list":["post-20293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-intelligent-technology-newsletter","category-oceania","category-industry-verticals-telecom","category-top-stories","category-used","tag-daniel-benad","tag-imre-szabo","tag-oracle","tag-rimini-street","tag-scee","tag-southern-cross-electrical-engineering"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/20293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/comments?post=20293"}],"version-history":[{"count":6,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/20293\/revisions"}],"predecessor-version":[{"id":20652,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/20293\/revisions\/20652"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media\/20299"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media?parent=20293"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/categories?post=20293"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/tags?post=20293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}