{"id":32423,"date":"2024-01-04T12:57:52","date_gmt":"2024-01-04T12:57:52","guid":{"rendered":"https:\/\/www.intelligentcio.com\/apac\/?p=32423"},"modified":"2024-01-15T15:43:41","modified_gmt":"2024-01-15T15:43:41","slug":"pacific-textiles-chooses-rimini-support-for-coverage-and-care-of-sap-s-4hana-system","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/apac\/2024\/01\/04\/pacific-textiles-chooses-rimini-support-for-coverage-and-care-of-sap-s-4hana-system\/","title":{"rendered":"Pacific Textiles chooses Rimini Support for coverage and care of SAP S\/4HANA system"},"content":{"rendered":"\n<p><strong><em>Switching to Rimini Street enables leading fabric manufacturer &#8211; behind the production of over a billion garments each year &#8211; to achieve significant IT budget savings and improve uptime of mission-critical systems.<\/em><\/strong><\/p>\n\n\n\n<p>Pacific Textiles, a global leader in the textile manufacturing industry, has selected Rimini Support to support its highly customized, mission-critical S\/4HANA implementation &#8211; the backbone of its manufacturing operations.<\/p>\n\n\n\n<p>Rimini Street\u2019s faster, more comprehensive software support has enabled Pacific Textiles to achieve significant reduction of IT costs, freeing resources to focus on projects and investments for competitive growth and advantage &#8211; including the move to a new data lake architecture.<\/p>\n\n\n\n<p>Pacific Textiles is one of the world&#8217;s leading manufacturers of customized knitted fabric in the textile industry, and its products are used in the production of over a billion garments each year.<\/p>\n\n\n\n<p>The company collaborates closely with apparel brands to design fabrics that meet customized orders, delivering more than 3,000 new samples for its customers each month.<\/p>\n\n\n\n<p>The company heavily relies on SAP software to run its business including sales order entry, production planning, material procurement and many other critical ERP functions.<\/p>\n\n\n\n<p>\u201cWhen we purchased SAP, the closest product we were offered to fit our needs was the Mill Products industry solution, traditionally used for paper products and steel manufacturing. Obviously, textiles didn\u2019t fit quite well into that, so we required an extensive number of customizations,\u201d said Hubert Tsang, CIO, Pacific Textiles.<\/p>\n\n\n\n<p>\u201cSAP support was helpful during our initial implementation. But the service quality deteriorated after that. It became a slow, cumbersome process.<\/p>\n\n\n\n<p>With standard SAP support, we\u2019d submit a ticket, wait a while for them to process it, go back and forth, then wait endlessly for a resolution. Ultimately, we were only able to solve most of our problems by spending more on SAP professional services,\u201d shared Tsang.<\/p>\n\n\n\n<p>Frustrated with the quality, speed and cost of vendor support for S\/4HANA, Pacific Textiles began searching for a third-party support provider and quickly chose Rimini Street because of the company\u2019s size, scalability and rich enterprise-grade capabilities.<\/p>\n\n\n\n<p>In addition, Rimini Street was the only option that offered Pacific Textiles the multi-language support they required as a global business.<\/p>\n\n\n\n<p>With the move to Rimini Support, Pacific Textiles is benefitting from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maximum 10-minute response time instead of 4 hours with SAP, a 96% reduction in response time commitment<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Direct access to a named, dedicated Primary Support Engineer (PSE)<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expert support for its highly customized systems not covered by vendor support<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Significant reduction in IT support costs<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Freed resources to reallocate towards growth projects<\/li>\n<\/ul>\n\n\n\n<p>\u201cWith the money that we&#8217;ve saved by moving to Rimini Street, Pacific Textiles is now able to work on key, strategic projects that we&#8217;ve been wanting to do for years,\u201d said Tsang. \u201cIn manufacturing, we collect and analyze tons of data so we can understand and optimize the performance of our machines. We had wanted to move to a new data lake architecture, but too much budget was wrapped up in IT support. Rimini Street helped us free up the funds to take on this important project which will support our AI innovation roadmap.\u201d<\/p>\n\n\n\n<p>\u201cAt Rimini Street, we view ourselves as much more than just a support vendor,\u201d said Craig Mackereth, Executive Vice President of Global Service Delivery.<\/p>\n\n\n\n<p>\u201cRimini Street is a strategic partner that plays a critical role in the larger business success of organizations like Pacific Textiles. We\u2019re not aiming for simple transactions \u2013 we\u2019re fostering long-term collaborations.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Switching to Rimini Street enables leading fabric manufacturer &#8211; behind the production of over a billion garments each year &#8211; to achieve significant IT budget savings and improve uptime of mission-critical systems. Pacific Textiles, a global leader in the textile manufacturing industry, has selected Rimini Support to support its highly customized, mission-critical S\/4HANA implementation &#8211; [&hellip;]<\/p>\n","protected":false},"author":58,"featured_media":32424,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10,52,33,44,54],"tags":[5533,5530,876,5531,5532],"class_list":["post-32423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analysis-case-studies","category-main-story-newsletter","category-industry-verticals-manufacturing","category-top-stories","category-used","tag-fabric-manufacturer","tag-pacific-textiles","tag-rimini-street","tag-rimini-support","tag-sap-s-4hana"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/32423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/comments?post=32423"}],"version-history":[{"count":6,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/32423\/revisions"}],"predecessor-version":[{"id":32622,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/32423\/revisions\/32622"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media\/32424"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media?parent=32423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/categories?post=32423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/tags?post=32423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}