{"id":42644,"date":"2025-01-31T08:39:52","date_gmt":"2025-01-31T08:39:52","guid":{"rendered":"https:\/\/www.intelligentcio.com\/apac\/?p=42644"},"modified":"2026-07-06T15:27:12","modified_gmt":"2026-07-06T14:27:12","slug":"technology-solutions-cuts-workload-in-half-with-manageengines-simple-and-powerful-solution","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/apac\/2025\/01\/31\/technology-solutions-cuts-workload-in-half-with-manageengines-simple-and-powerful-solution\/","title":{"rendered":"Technology Solutions cuts workload in half with ManageEngine\u2019s \u2018simple and powerful\u2019 solution"},"content":{"rendered":"\n

MSP able to not only navigate the increasingly complicated landscape of compliance requirements but also achieve significant operational efficiencies.<\/em><\/p>\n\n\n\n

With a focus on streamlining operations and enhancing efficiency, Technology Solutions initially turned to ManageEngine to address client compliance challenges. The results were transformative, reducing the MSP\u2019s workload by more than 50% and enabling a more seamless IT management experience.<\/p>\n\n\n\n

Technology Solution’s background<\/strong> <\/p>\n\n\n\n

Technology Solutions is a leading managed service provider (MSP) based in Melbourne, Australia. The company is a comprehensive provider of cutting-edge managed services, infrastructure and software solutions tailored to meet the diverse business requirements of its clients across the country. <\/p>\n\n\n\n

As a technology-intensive company, Technology Solutions offers a wide array of services, including infrastructure consultancy, on- and off-site support, custom software and web development, software and web application testing, and enterprise architecture consulting. <\/p>\n\n\n\n

The company\u2019s solutions span integrated business systems, system applications, product development and communication and network management, addressing the evolving needs of modern businesses with state-of-the-art technologies.<\/p>\n\n\n\n

The challenges of manual management<\/strong> <\/p>\n\n\n\n

With cybersecurity at the top of mind for many organisations, Technology Solutions faced a pressing need to fulfil each client\u2019s rigorous compliance requirements, which mandated features such as password expiration and user self-service capabilities. <\/p>\n\n\n\n

The existing processes were labour-intensive and prone to user error, requiring IT staff to manually manage password resets and account unlocks. For IT teams, although these tasks were necessary, they were also mundane and took valuable time away from other projects. To meet these demands while minimising operational strain, Technology Solutions began evaluating potential solutions, exploring how automated tools could help.<\/p>\n\n\n\n

Why did Technology Solutions go with ManageEngine?<\/strong> <\/p>\n\n\n\n

After exploring various options, Technology Solutions selected ManageEngine\u2019s self-service solution, ADSelfService Plus. <\/p>\n\n\n\n

According to Shabaz Sarwar, Services Manager at Technology Solutions, the decision was based on several key factors. The solution\u2019s ease of use was a standout benefit.<\/p>\n\n\n\n

“When we analysed the ADSelfService Plus solution from ManageEngine, we found it simple and easy to use. It does exactly what we need without unnecessary complexity,”said Sarwar.<\/p>\n\n\n\n

Cost-effectiveness also played a significant role, as ManageEngine\u2019s pricing was more competitive when compared to other solutions with similar functionalities. Exceptional support further reinforced the company’s decision, and during the evaluation phase, ManageEngine\u2019s technical support stood out. <\/p>\n\n\n\n

\u201cWhile doing the demo, the support was excellent. Whenever I reached out via chat, the team quickly jumped on a screen share, provided friendly and accurate answers, and gave us confidence in the product,\u201dsaid Sarwar.<\/p>\n\n\n\n

Technology Solutions also praised ManageEngine\u2019s webinars.<\/p>\n\n\n\n

“One of the things I like about ManageEngine is [its] webinars. They are short, focused, and very useful. What’s great is that they’re not just about selling the products; they focus on broader technology trends and knowledge. That’s something unique and really valuable,”said Sarwar.<\/p>\n\n\n\n

The results: Technology Solutions can now focus on high-value activities<\/strong> <\/p>\n\n\n\n

Implementing ADSelfService Plus was a straightforward process, thanks to robust deployment support from ManageEngine. The results were immediate and impactful.<\/p>\n\n\n\n

Over 50% of account management tasks – such as password resets and account unlocks – were eliminated. End users could now manage these tasks independently, significantly reducing the volume of support calls. <\/p>\n\n\n\n

This meant that Technology Solution\u2019s IT team could allocate resources to higher-value activities rather than routine support tasks. <\/p>\n\n\n\n

Following the success of the initial deployment, Technology Solutions rolled out ADSelfService Plus to multiple clients.<\/p>\n\n\n\n

Technology Solutions now enjoys ManageEngine excellence<\/strong> <\/p>\n\n\n\n

Technology Solutions says its journey with ManageEngine shows the value of simple, cost-effective, and well-supported IT solutions.<\/p>\n\n\n\n

“<\/em>As an MSP, our job is to solve problems quickly and effectively. When issues arise, we need support that is both responsive and knowledgeable. That level of responsiveness was a key factor in choosing ManageEngine, and it\u2019s why we continue to work with them today – the support has consistently been outstanding,” said Sawar.<\/p>\n\n\n\n

By implementing ADSelfService Plus, Technology Solutions was able to not only navigate the increasingly complicated landscape of compliance requirements but also achieved significant operational efficiencies, positioning itself as a more effective and responsive MSP. <\/p>\n\n\n\n

Encouraged by the success of ADSelfService Plus, Technology Solutions has started exploring additional solutions from ManageEngine. <\/p>\n\n\n\n

\u201cI would say, without hesitation, that our experience with ManageEngine has been excellent,\u201d said Sawar.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

MSP able to not only navigate the increasingly complicated landscape of compliance requirements but also achieve significant operational efficiencies. With a focus on streamlining operations and enhancing efficiency, Technology Solutions initially turned to ManageEngine to address client compliance challenges. The results were transformative, reducing the MSP\u2019s workload by more than 50% and enabling a more […]<\/p>\n","protected":false},"author":58,"featured_media":42645,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1463,55,44],"tags":[157,76,2808,2238,8043],"class_list":["post-42644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apac","category-oceania","category-top-stories","tag-apac","tag-australia","tag-compliance","tag-manageengine","tag-technology-solutions"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/42644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/comments?post=42644"}],"version-history":[{"count":1,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/42644\/revisions"}],"predecessor-version":[{"id":42646,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/42644\/revisions\/42646"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media\/42645"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media?parent=42644"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/categories?post=42644"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/tags?post=42644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}