{"id":51426,"date":"2025-10-15T14:54:39","date_gmt":"2025-10-15T13:54:39","guid":{"rendered":"https:\/\/www.intelligentcio.com\/apac\/?p=51426"},"modified":"2025-10-15T14:54:40","modified_gmt":"2025-10-15T13:54:40","slug":"how-mediacorp-achieved-a-99-5-mobile-app-crash-free-rate-and-enhanced-digital-performance-with-new-relic","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/apac\/2025\/10\/15\/how-mediacorp-achieved-a-99-5-mobile-app-crash-free-rate-and-enhanced-digital-performance-with-new-relic\/","title":{"rendered":"How Mediacorp achieved a 99.5% mobile app crash-free rate and enhanced digital performance with New Relic"},"content":{"rendered":"\n

Singapore\u2019s national media network Mediacorp has achieved a 99.5% crash-free mobile app rate and improved digital performance through its long-term partnership with New Relic.<\/em><\/p>\n\n\n\n

For over a decade, Singapore\u2019s national media network Mediacorp has partnered with New Relic to drive innovation, enhance Digital Transformation and redefine media broadcasting in an era of digital disruption. Fueled by a market for on-demand, mobile-first and highly personalised consumer content, demand for its services has only grown. By partnering with New Relic to leverage intelligent observability, Mediacorp has consistently evolved and strengthened its reach to deliver seamless, high-quality content experiences across multiple platforms.<\/p>\n\n\n\n

The challenge: Scaling for a new digital era<\/strong><\/p>\n\n\n\n

The media landscape has undergone a dramatic shift. Today\u2019s audiences expect instant, uninterrupted access to news, entertainment and live events across various devices. Mediacorp needed to scale its digital infrastructure to meet this demand while ensuring:<\/p>\n\n\n\n

\u2022 Seamless content delivery across mobile apps, web platforms and backend services.<\/p>\n\n\n\n

\u2022 Real-time monitoring and rapid issue resolution to maintain system reliability. <\/p>\n\n\n\n

\u2022 Optimised user experience with minimal disruptions and fast load times.<\/p>\n\n\n\n

\u2022 Scalability for major events, ensuring smooth performance during peak traffic surges.<\/p>\n\n\n\n

To achieve these objectives, Mediacorp needed a solution that would enable performance excellence while continuously innovating its digital offerings.<\/p>\n\n\n\n

The solution: A strategic partnership<\/strong><\/p>\n\n\n\n

Since adopting the New Relic observability platform, Mediacorp has built a robust digital ecosystem with over 10 products across 50+ platforms, most of which are instrumented with New Relic. Working with New Relic enabled Mediacorp to:<\/p>\n\n\n\n

\u2022 Improve system performance across its digital platforms. <\/p>\n\n\n\n

\u2022 Enhance developer productivity via real-time incident detection and faster debugging.<\/p>\n\n\n\n

\u2022 Ensure high application uptime and performance, reducing downtime and disruptions. <\/p>\n\n\n\n

\u2022 Deliver a seamless, high-quality streaming service for a growing over-the-top (OTT) and mobile-first audience.<\/p>\n\n\n\n

“As the national media network, maintaining a seamless and high-performing digital experience is critical to keeping our audiences engaged. Downtime, sluggish apps or friction in the digital journey can quickly damage customer trust,” said Desmond Nah, Assistant Lead (App Development and Management), Mediacorp.<\/p>\n\n\n\n

Results and impact<\/p>\n\n\n\n

Over 10 years of working with New Relic, Mediacorp has seen the following results:<\/p>\n\n\n\n

\u2022 Improved app stability thanks to a 99.5% crash-free rate, up from 97% prior to using New Relic in 2014.<\/p>\n\n\n\n

\u2022 An increase in app ratings by at least 1 star, now averaging 4\/5 across major app stores. <\/p>\n\n\n\n

\u2022 At least 2 hours saved per developer per week, increasing efficiency and innovation. <\/p>\n\n\n\n

\u2022 Issues detected 24 hours in advance, preventing disruptions before they reach end users.<\/p>\n\n\n\n

“With New Relic, we\u2019ve equipped our engineers, developers and IT professionals with tools to monitor performance in real-time. This has led to faster anomaly detection, improved collaboration and a more holistic approach to digital optimisation,” Nah said.<\/p>\n\n\n\n

Scaling for peak demand during major events<\/strong><\/p>\n\n\n\n

With audiences consuming content across multiple screens, Mediacorp\u2019s digital infrastructure must consistently operate at peak efficiency. Major events like the F1 Singapore Grand Prix, the 2024 Paris Olympics and Euro 2024 have seen record-breaking engagement across Mediacorp\u2019s platforms and a massive surge in digital traffic.<\/p>\n\n\n\n

“With a diverse portfolio spanning news, audio and OTT streaming, our audiences expect instant, uninterrupted access to live sports and major events \u2013 whether at home, on the go or when catching real-time highlights,” said Nah.<\/p>\n\n\n\n

“With New Relic, we can monitor our application health in real-time, troubleshoot issues instantly and recover swiftly \u2013 ensuring our audiences never miss a moment.”<\/p>\n\n\n\n

Empowering developer innovation<\/strong><\/p>\n\n\n\n

New Relic\u2019s observability capabilities have significantly enhanced developer efficiency within Mediacorp, enabling:<\/p>\n\n\n\n

\u2022 Centralised dashboards for monitoring key metrics, logs and traces.<\/p>\n\n\n\n

\u2022 Proactive threshold alerts to detect and resolve potential issues faster. <\/p>\n\n\n\n

\u2022 Remote troubleshooting via the New Relic mobile app, improving work-life balance for developers. <\/p>\n\n\n\n

\u2022 More time for innovation, allowing teams to focus on app performance optimisation and user experience improvements.<\/p>\n\n\n\n

“With New Relic\u2019s solutions, we are able to better detect and address any issues in real-time, thereby allowing our development team to work more efficiently while creating uninterrupted digital experiences for our audience,” said Nah.<\/p>\n\n\n\n

Key insights gained from New Relic during high-traffic events include:<\/strong><\/p>\n\n\n\n

\u2022 Real-time monitoring to detect and resolve issues before they impact users. <\/p>\n\n\n\n

\u2022 Crash logs, HTTP error rates and response times, enhancing platform reliability. <\/p>\n\n\n\n

\u2022 Scalability for peak mobile session traffic, ensuring smooth streaming experiences.<\/p>\n\n\n\n

“New Relic gives us the confidence and tools to meet customer expectations \u2013 ensuring that whether they\u2019re streaming live sports, catching up on breaking news or engaging with on-demand content, they experience smooth, uninterrupted service,” said Nah.<\/p>\n\n\n\n

The future: continued innovation and growth<\/strong><\/p>\n\n\n\n

Looking ahead, Mediacorp and New Relic will continue to push the boundaries of digital media innovation, focusing on AI-driven performance optimisation, deeper observability and enhanced user experiences.<\/p>\n\n\n\n

As the national media network, maintaining a seamless and high-performing digital experience is critical to keeping our audiences engaged.<\/p>\n\n\n\n

With New Relic, we can monitor our application health in real-time, troubleshoot issues instantly and recover swiftly \u2013 ensuring our audiences never miss a moment.<\/p>\n\n\n\n

New Relic gives us the confidence and tools to meet customer expectations \u2013 ensuring that whether they\u2019re streaming live sports, catching up on breaking news or engaging with on-demand content, they experience smooth, uninterrupted service<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Singapore\u2019s national media network Mediacorp has achieved a 99.5% crash-free mobile app rate and improved digital performance through its long-term partnership with New Relic. For over a decade, Singapore\u2019s national media network Mediacorp has partnered with New Relic to drive innovation, enhance Digital Transformation and redefine media broadcasting in an era of digital disruption. Fueled […]<\/p>\n","protected":false},"author":58,"featured_media":51429,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34,59,42,44],"tags":[9896,9895,9893,192,9892,9891,6253,3395,3756,9894,69,6837],"class_list":["post-51426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile","category-south-east-asia","category-industry-verticals-telecom","category-top-stories","tag-ai-driven-optimisation","tag-app-performance","tag-developer-efficiency","tag-digital-transformation","tag-media-innovation","tag-mediacorp","tag-mobile-apps","tag-new-relic","tag-observability","tag-ott-streaming","tag-singapore","tag-technology-partnership"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/51426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/comments?post=51426"}],"version-history":[{"count":2,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/51426\/revisions"}],"predecessor-version":[{"id":51430,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/51426\/revisions\/51430"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media\/51429"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media?parent=51426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/categories?post=51426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/tags?post=51426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}