{"id":54721,"date":"2026-02-27T11:08:54","date_gmt":"2026-02-27T11:08:54","guid":{"rendered":"https:\/\/www.intelligentcio.com\/apac\/?p=54721"},"modified":"2026-04-01T12:12:40","modified_gmt":"2026-04-01T11:12:40","slug":"fujitsu-pos-solution-enhances-customer-experience-at-hankyu-hanshin-department-stores","status":"publish","type":"post","link":"https:\/\/www.intelligentcio.com\/apac\/2026\/02\/27\/fujitsu-pos-solution-enhances-customer-experience-at-hankyu-hanshin-department-stores\/","title":{"rendered":"Fujitsu POS solution enhances customer experience at Hankyu Hanshin Department Stores"},"content":{"rendered":"\n

Seamless shopping experience from customer service to payment with wireless tablet POS.<\/em><\/p>\n\n\n\n

Fujitsu Limited and H2O Retailing Corporation has successfully implemented a wireless tablet POS system utilising Fujitsu’s POS solution across all 15 Hankyu Hanshin Department Stores.<\/p>\n\n\n\n

This initiative marks one of the largest deployments of a tablet POS system in a department store in Japan, with approximately 5,000 tablet units introduced in non-food sales areas and about 400 dedicated POS units in food sales areas.<\/p>\n\n\n\n

The system enables sales associates to provide seamless, one-stop service from customer engagement to payment without leaving their sales floor.<\/p>\n\n\n\n

This allows sales associates to dedicate more time to customers, to enhance service quality and deliver a high-value shopping experience unique to department stores.<\/p>\n\n\n\n

Going forward, H2O plans to integrate other business applications into these tablet units at Hankyu Hanshin Department Stores including customer relationship management tools and customer service support tools to create a higher quality one-stop customer experience.<\/p>\n\n\n\n

Fujitsu, under its Uvance business model to address societal challenges, is committed to solving customer and societal issues through data and AI, focusing on both the purchasing experience and supply chains.<\/p>\n\n\n\n

By linking the experience cycle, which supports comfortable purchasing experiences for customers and improved operational efficiency for employees involved in purchasing, with the supply chain cycle, which aims to realise sustainable and resilient purchasing supply chains, Fujitsu will integrate complex customer touchpoints and achieve centralised information management across all channels.<\/p>\n\n\n\n

This will enhance customer and consumer experiences and contribute to the realisation of a sustainable society.<\/p>\n\n\n\n

Overview of the system<\/strong><\/p>\n\n\n\n

The system implemented in this initiative incorporates a POS solution from Unified Commerce, an offering within Fujitsu’s Uvance business model that aims to centralise customer touchpoint information.<\/p>\n\n\n\n

By establishing this system as a common platform, the screen displays and operability of both stationary and mobile POS systems have been unified.<\/p>\n\n\n\n

This achieves the following three points, leading to improved operational efficiency and enhanced customer experience:<\/p>\n\n\n\n

    \n
  1. Reduced burden of learning multiple operating methods and decreased training labour hours for sales associates due to a unified operating system.<\/li>\n\n\n\n
  2. Establishment of a one-stop operation within the same sales area, from customer engagement to payment, through the introduction of wireless tablets. Provides customers with a smoother and more comfortable shopping experience.<\/li>\n\n\n\n
  3. Utilisation of SIM-equipped tablet units to increase flexibility by expanding POS systems outside stores for special events, external sales activities and mobile sales, while maintaining the same service quality as in-store systems.<\/li>\n<\/ol>\n\n\n\n

    The system is built in a cloud environment and adopts a pay-per-use licensing model based on the annual number of transactions.<\/p>\n\n\n\n

    This allows for flexible adjustment of POS system resources according to sales floor fluctuations and demand, balancing appropriate cost management with stable operation.<\/p>\n\n\n\n

    It ensures a stable payment environment even during peak seasons, offering customers a comfortable and smooth shopping experience.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Seamless shopping experience from customer service to payment with wireless tablet POS. Fujitsu Limited and H2O Retailing Corporation has successfully implemented a wireless tablet POS system utilising Fujitsu’s POS solution across all 15 Hankyu Hanshin Department Stores. This initiative marks one of the largest deployments of a tablet POS system in a department store in […]<\/p>\n","protected":false},"author":58,"featured_media":54722,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[56,51,39,44,54],"tags":[11141,2417,11145,192,1592,11140,11144,105,11142,10999,11138,11139,10744,11143],"class_list":["post-54721","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-east-asia","category-intelligent-technology-newsletter","category-industry-verticals-retail","category-top-stories","category-used","tag-cloud-pos","tag-customer-experience","tag-department-stores","tag-digital-transformation","tag-fujitsu","tag-h2o-retailing-corporation","tag-hankyu-hanshin-department-stores","tag-japan","tag-pos-system","tag-retail-technology","tag-tablet-pos","tag-unified-commerce","tag-uvance","tag-wireless-payment"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/54721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/comments?post=54721"}],"version-history":[{"count":2,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/54721\/revisions"}],"predecessor-version":[{"id":54919,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/posts\/54721\/revisions\/54919"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media\/54722"}],"wp:attachment":[{"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/media?parent=54721"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/categories?post=54721"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intelligentcio.com\/apac\/wp-json\/wp\/v2\/tags?post=54721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}