IBM and Spanish multinational bank, Banco Santander, have announced a five-year global technology agreement valued at approximately US$700 million to enable Santander Group to accelerate and deepen its business transformation.
The agreement – while providing annual savings for the bank on IT spend – will significantly enable Santander Group to evolve towards the open, flexible and modern IT environment it requires to materialise the pivotal role that technology and digital capabilities play in its business strategy. Together with that modernisation journey essential to providing new efficiencies to the bank’s operations, the agreement will also boost Santander’s capability to deliver innovative services to its customers.
To that end, Santander will be able to enrich its services and applications with IBM’s most innovative and disruptive technologies, such as AI, Blockchain and Big Data, all supported by security advanced solutions. Using IBM Watson, for instance, Santander is incorporating AI capabilities to improve customer experience, enhance branch advisers’ expertise and increase employee productivity.
The agreement strengthens IBM’s role as one of Santander Group’s main transformation partners. In that role, IBM is providing additional solutions and expertise aimed to fundamentally support Santander’s strategic objective of building the most advanced IT architecture of the financial sector.
The basis of that architecture is the journey towards a hybrid, multicloud environment. To implement Santander’s hybrid cloud strategy, the bank created its own Cloud Competence Center. IBM is collaborating with the centre in the definition of the methodologies and processes to accelerate that transformation journey. Additionally, the bank is using a range of technologies including IBM DevOps solutions and IBM API Connect, aimed to develop, iterate and launch new or upgraded applications and digital services much more rapidly.
IBM is also contributing to a key requirement of Santander’s transformation process: to ensure it conforms with the highest level of commercial security as designated by the US government for data, applications and services. The use of IBM Security tools, in areas like mobile applications and incident response, will help Santander to strengthen the security of its customers and operations.
“This agreement will allow us to have a global partner with the best technology to help accelerate the IT transformation. We think this agreement with IBM represents a great support to our strategy of constant progress, while protecting our investments in technology. IBM’s technology will provide the bank with the flexibility needed to support the constantly evolving business of a bank,” said David Chaos, Santander Global CIO.
“Santander Group is leveraging IBM technologies to support its security and regulatory work, and to rapidly develop new services that meet emerging customer demand by tapping into IBM’s unique technology and industry expertise,” said David Soto, IBM General Manager for Santander Group.
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