Infor, a global leader in business cloud software specialised by industry, has announced that Courtepaille Group has chosen predictive recruitment solution, Infor Talent Science, to significantly reduce the turnover rate of its waiters and restaurant managers, a volatile and difficult population to retain.
With a yearly turnover rate of nearly 60%, the company is facing a critical recruitment problem, notably related to the difficulty of finding motivated candidates to join the catering sector (for non-professionals) and to the significant number of vacant posts each year: 1,000 new candidates to be recruited for approximately 1,500 existing posts.
Erwan Jalinier, HR Director, Courtepaille Group, said: “While our industry is facing a chronic labour shortage, market expectations are constantly evolving towards a global customer experience, which is becoming more and more demanding. In this context, the difficulty of finding new candidates has become a sensitive point. For these reasons, we decided to open our recruitment campaigns to inexperienced profiles, including those outside the catering sector, because we are convinced that the versatility of our organisation, as well as our family business culture, are attractive and fundamental characteristics which can allow us to train and develop new talents.”
To be able to accelerate and improve the process of candidate selection, Courtepaille opted for Infor Talent Science, a solution recognised worldwide for its relevance and proven results in the hospitality (and catering) industry.
A reference target profile
At first, the solution will be deployed as an entry key, based on a questionnaire that will be submitted by each candidate, to identify whether he/she has the behavioural characteristics and motivation required to succeed as a waiter or a manager in the restaurant.
For this network of 290 restaurants, Infor’s tool will enable their managers to rely on tangible data to make better decisions, in terms of both recruitment and internal career evolution. The goal is to improve the relevance of candidate interviews, streamline the diversity of the recruited profiles and propose more effective training and integration courses.
After an implementation phase during the second quarter of this year, the solution should be deployed in the summer of 2019.
Erwan Jalinier concluded: “Courtepaille is a historic brand, dear to the hearts of the French people. It is constantly evolving in order to best meet its customers’ expectations. Individuals are at the heart of this transformation. Therefore, with Infor Talent Science and its predictive abilities, we will be able to prioritise the personality and diversity of our new collaborators’ profiles without limiting ourselves to candidates with a specific hospitality background. We hope to significantly reduce the turnover rate of our restaurants’ waiters and managers and help the most talented of them develop their careers in our many establishments.”